Director, Marketing Ops & Capabilities

Kenvue is currently recruiting for a:

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you!

Join us in shaping our future–and yours. For more information, .

Head Marketing Operations & Capabilities

North America, United States, New Jersey, Summit

Hybrid

The Director, Media Operations & Marketing Capabilities will lead the strategy, governance, and execution of key marketing operations and capability-building initiatives across North America. This role is accountable for driving operational excellence, advancing marketing capabilities, leading agency partnerships, and overseeing high-priority cross-brand initiatives that accelerate growth and transformation.

The Director serves as a critical connector between Global and North America teams, ensuring capability strategies, operating models, and investment priorities align to business objectives and deliver measurable impact.

• Define the vision, roadmap, and priorities for Marketing Operations and Capabilities across North America.
• Establish annual objectives, KPIs, and success measures.
• Prioritize investments across operational excellence, capability development, and content creation.
• Balance resources across brands, enterprise priorities, and transformational initiatives.
• Partner closely with Marketing leadership to identify and remove barriers to execution.
• Ensure alignment between North America and Global marketing operating models.

• Lead governance and optimization of agency partnerships across media, creative, commerce, social, influencer, and production disciplines.
• Drive agency performance management and value realization.
• Resolve strategic operational challenges and key decision points.
• Lead future-state operating model development as capabilities mature.
• Identify opportunities to simplify marketing workflows and improve efficiency.
• Partner closely with Procurement on agency strategy, scope, and performance management.

• Sponsor and lead enterprise marketing initiatives across future growth programs.
• Align stakeholders across Brand Marketing, Media, Commerce, Digital, CBI, and other functions.
• Establish governance, decision-making frameworks, and activation roadmaps.
• Remove organizational barriers and elevate critical issues.
• Ensure insights and learnings are scaled across the organization.

• Represent North America priorities within Global capability programs.
• Influence global roadmap decisions and investment priorities.
• Drive adoption of critical global initiatives within the U.S. market.
• Share best practices and scale successful programs across regions.
• Identify opportunities to pilot and test emerging capabilities.

• Lead and develop a high-performing team focused on operations, transformation, capability building, and content creation.
• Foster a culture of innovation, collaboration, and continuous improvement.

• A minimum of a Bachelor's degree required; MBA or advanced degree in Business, Marketing, Communications, or a related field preferred.
• A minimum of 10 years of progressive experience in marketing operations, marketing excellence, capability development, agency management, or…