Sales & Customer Service Associate - Printing & Embroidery

Job Description

Swag Tex | Berlin, NJ

Swag Tex is a local leader in custom printing, embroidery, and branded apparel
. From uniforms and work wear to promotional t-shirts, hats, and hoodies, we help local businesses and organizations bring their brands to life. We’re looking for motivated individuals to join our team at our Berlin Mart retail location.

If you enjoy helping customers, keeping things organized, and working in a fast‑paced environment, this is the perfect role for you. Both part‑time and full‑time positions are available.

• Greet and assist customers with printing and embroidery orders for businesses, schools, teams, and events
• Provide excellent customer service in a retail environment
• Help customers choose apparel, colors, and styles to match their brand or design needs
• Organize, stock, and merchandise apparel and accessories in the store
• Support order entry, inventory management, and basic shop tasks to ensure smooth production flow

• Previous retail, sales, or customer service experience is a plus
• Interest in apparel, printing, or embroidery
• Strong organizational skills and attention to detail
• Reliable and able to thrive in a fast‑paced production and retail environment
• Available to work weekends and holidays (Memorial Day, 4th of July, Labor Day, etc.)

• Must be able to lift up to 40 lbs
• Team player with a positive attitude
• Leadership experience is a plus
• Background checks will be conducted on all new hires

• Work with a growing local business that supports schools, small businesses, and community organizations
• Hands‑on experience in the printing and embroidery industry
• Opportunities to grow into larger roles in production, sales or management
• Be part of a team that delivers high‑quality apparel and outstanding customer service

Starting in a 300-square‑foot booth in the Ocean City Surf Mall, Cap Swag was born with one vision in mind, to sell the dopest snapback hats and fitted caps on the entire Jersey Shore. After overcoming many many many obstacles that were thrown in our way we overcame and eventually moved on to open two more locations, one on the Wildwood Boardwalk and one in a local artisanal farmers market in Berlin, New Jersey.

Our success in the headwear space was evident as we consistently provided our valued customers with exclusive, never‑before‑seen, merchandise in their favorite vacation spots.

While we always loved the sports licensed apparel business, we began to set our sights on a new avenue. That opportunity was the business of custom apparel. And so, with no prior knowledge, we purchased our first single head, 15 needle, embroidery machine (we call it Ol' Reliable) and entered the business of headwear embroidery. For months, we experimented with custom embroidered hats.

We spent countless hours testing and refining our process until we had successfully mastered hat embroidery, jacket embroidery, t‑shirt embroidery, polo shirt embroidery, backpack embroidery and even more countless forms of custom embroidery.

Thanks to the effort and perseverance of our amazing staff, we have expanded our custom business to include custom t‑shirt printing, direct to garment printer, heat transfer vinyl, cut and sew, applique and much more.

Cap Swag is all about pushing boundaries and surpassing expectations. What started as a 300 square foot hat shop, turned into a multi‑location custom apparel and sports licensed business that is also heavily involved in social media and content production.

Starting in a 300-square‑foot booth in the Ocean City Surf Mall, Cap Swag was born with one vision in mind, to sell the dopest snapback hats and fitted caps on the entire Jersey Shore. After overcoming many many many obstacles that were thrown in our way we overcame and eventually moved on to open two more locations, one on the Wildwood Boardwalk and one in a local artisanal farmers market in Berlin, New Jersey.

Our success in the headwear space was evident as we consistently provided our valued customers with exclusive, never‑before‑seen, merchandise in their favorite vacation spots.

While we always loved the sports licensed apparel business, we began to set our sig