Paint Department Associate; Tinting & Color Match

Paint Department Associate (Tinting & Color Match)

Palmer Ace Hardware – In-Store Position

Palmer Ace Hardware is looking for a customer-focused Paint Department Associate to support our in-store paint and hardware customers. This role is ideal for someone who is experienced with paint mixing/tinting, color matching, and paint product knowledge (including Benjamin Moore, Sherwin-Williams, and Behr) and who can confidently assist customers in both English and Spanish.

• Assist customers with paint and related product selection (interior/exterior paints, primers, stains, sundries).
• Mix, tint, and color match paint accurately using in-store tinting systems and processes.
• Maintain a clean, safe, and organized paint department (stocking, facing, inventory support).
• Operate store systems for orders, inventory lookups, and customer transactions (including Epicor).
• Answer questions, troubleshoot basic paint issues, and recommend solutions (sheen, coverage, prep, dry times, etc.).
• Support general retail store operations as needed (hardware familiarity is a plus).

Required/Strongly Preferred

• Hands‑on experience with paint mixing, tinting, and/or color matching.
• Knowledge of major paint lines such as Benjamin Moore and/or Sherwin-Williams (and familiarity with Behr a plus).
• Bilingual communication skills (able to assist customers comfortably in two languages).
• Comfort using POS and inventory systems—Epicor experience or prior knowledge of Epicor strongly preferred.
• Strong customer service skills and a helpful, team‑oriented attitude.

Helpful experience

• Prior experience in an Ace Hardware store or similar retail hardware environment.
• Experience with True Value, Do it Best, or paint stores using Décor Fusion (or similar paint/tinting systems).
• Retail hardware knowledge (fasteners, tools, basic DIY supplies) and willingness to cross‑train.

• Ability to stand/walk for extended periods and lift/carry paint products as needed (including heavier items).
• Comfortable working around paint and tinting equipment and following safety procedures.

• Friendly team environment
• Opportunity to use your paint expertise daily and grow in retail operations

At Ace Hardware, we’re more than just a hardware store — we’re part of your community. With over 5,000 stores worldwide, most of which are independently owned and operated, our locations are run by local entrepreneurs who care deeply about the neighborhoods they serve.
While other retailers have grown big and impersonal, Ace remains proudly local, loyal, and personal. When you walk into an Ace, you’re not just entering a store — you’re visiting a neighbor.
Be part of something meaningful. Join a team where your work truly makes a difference in your community.