Inside Sales Representative II

Job Description

Join Rheem Northeast Distribution, proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation! With over 100 years of trusted service, Rheem Northeast Distribution has built a strong network across New Jersey, Connecticut and the New York City and Philadelphia metropolitan areas, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors and the multifamily industry.

At Rheem Northeast Distribution, we continue to operate with a small-company feel but with the resources and benefits of a large company, creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to:

• Listening to Understand
• Contributing Respectfully
• Thinking Creatively
• Acting with Responsibility

Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers!

The Inside Sales Representative II serves as the primary point of contact for assigned accounts, delivering high-quality customer experience while driving sales growth and account development. This role builds and maintains strong customer relationships through proactive communication, professional service, and a solutions-oriented approach to ensure retention and revenue expansion.

This position owns a portfolio of accounts, identifies growth opportunities, and executes disciplined follow-up strategies to drive pipeline activity and account performance. The role leverages CRM tools, collaborates cross-functionally, and supports operational excellence to ensure seamless order execution and customer satisfaction.

This position supports Rheem Northeast Distribution located in New Jersey. This is an on-site position, based at one of our offices in the area - exact location to be determined.

• Serve as the primary point of contact for assigned accounts, delivering consistent, high-quality customer experience
• Build and maintain strong customer relationships to support retention and revenue growth
• Proactively follow up on customer needs, open orders, and outstanding issues
• Resolve customer concerns independently, escalating as needed
• Act as a liaison between customers and internal teams to ensure effective communication and resolution
• Provide accurate quotes, product recommendations, and order processing across multiple channels
• Manage order lifecycle activities including special orders, returns, credits, and warranty claims
• Communicate product availability, pricing, and timelines clearly to manage expectations
• Identify opportunities to upsell or cross-sell products to increase order value
• Ensure timely and accurate order fulfillment in coordination with operations
• Manage a portfolio of accounts with consistent outreach and engagement
• Identify growth opportunities, risks, and customer needs using CRM tools and sales data
• Execute structured follow-up strategies to drive pipeline and increase share of wallet
• Support pricing discussions and apply sales strategies to close opportunities
• Communicate product updates, programs, and insights to customers
• Partner with sales, operations, and leadership to support customer and business objectives
• Contribute to process improvements and operational efficiencies
• Support sales initiatives and provide insights on customer trends and opportunities
• Participate in ongoing product and sales training
• Maintain compliance with company policies, procedures, and safety standards
• Other duties as assigned

• Bachelor’s degree in related field highly preferred. High School Diploma or GED equivalent required
• 3+ years of HVAC industry or related experience
• 3+ years of sales, sales support, or related experience
• Experience working with order management systems or CRM systems
• Strong customer service skills and commitment to delivering exceptional customer experiences.
• Excellent verbal and written communication skills with the ability to clearly explain products and processes, negotiate, and resolve conflicts.
• Strong active listening skills and effective problem-solving skills…