Front Desk Receptionist Full-Time

# Front Desk Receptionist Full-Time Silver Pine Medical Group PLC - CHF
- Chesterfield, MI 48047;
Silver Pine Medical Group PLC - ROMEO
- Macomb, MI 48044## Overview Salary Range $17.20 - $25.00 Hourly## Description
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* Job Title:

Front Desk Receptionist
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* Job Summary:

** This position is responsible day-to-day administrative and general office duties including word processing, filing, faxing, and data entry.  Receives incoming telephone calls in a prompt, courteous, and professional manner and greets/assists visitors in the same manner.
** Job Responsibilities/Tasks:
*** Welcomes patients/visitors of the practice in a hospitable manner, determines the reason of visit and appropriately directs them to the necessary person(s) or department(s).
* Timely answers telephone calls and communicates in a professional manner to callers. Routes calls appropriately, and offers callers voicemail, paging, and/or redirection as needed.
* Directs patients/visitors to designated waiting areas.
* Facilitates patient flow and promptly communicates any delays with appointments, patients, and/or clinical staff.
* Explains, in detail, any financial requirements to patients/visitors/responsible parties and effectively collects copays as required.
* Adheres to all practice policies and procedures regarding safety and security and upholds confidentiality of sensitive information such as computer passwords and keyless entry codes.
* Responsible for maintaining the reception/patient waiting areas and office files in an organized and cleanly manner.
** Required Skills/Abilities:
*** Strong knowledge of administrative policies, procedures, claims processing, and the preparation of patient charts.
* Knowledge of medical terminology.
* Strong verbal and written communication skills.
* Ability to utilize a multi-line phone system, including transferring calls and paging.
* Ability to demonstrate a high-degree of tact and diplomacy while multi-tasking and handling a high volume of patients/calls.
* Ability to type a minimum of 40 WPM
* Ability to remain calm and excel when under pressure with minimal supervision
* Ability to think quickly and problem solve when issues arise
* Ability to competently handle upset patients/disputes over the phone while patiently working with them to resolve their concerns.
* Skills in practice management software and Microsoft Office software such as Word, Excel, etc.## Qualifications
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* Education:

*** High School Diploma or Equivalent
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* Experience:

*** At least one year of experience in customer service or reception  + Preferably in a medical office setting
** Disclaimer:
** This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.  Work Environment:
Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.
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