Branch Office Administrator

Job description:
The Office Administrator provides critical administrative, operational and customer service support to our Century 21 Professionals Real Estate branch offices, leaders and agents. The OA will work primarily in one location and will occasionally be asked to support other local offices. They will provide support digitally and in-person including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business partners, general office administration & customer service.

In addition, they are responsible for ensuring the agents are supported in their promotional efforts assisting with social media strategy. This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives. Responsibilities:
Office Organization

• In collaboration with our facilities and IT partners, ensure all items in the office remain in working order.
• Ensure needed office supplies are sufficiently stocked and organized, mail is distributed.
• Greet and direct agents/customers as needed.

• Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business.
• Support Agents with any technology, process or operationally related questions.
• Promote a friendly, inclusive office culture that reinforces our agent value proposition.
• Work with Branch Leader to provide support for new agent orientation as instructed.

• Ensure the transaction process is meticulously followed and completed with efficiency and precision.
• Scan physical checks, as needed.
• Point of contact, as needed, for following up on mission documentation or escalation of transactional issues.
• Database entry and updates - MLS, Skyslope, Profit Power.

• Support Branch Manager, as needed, with maintaining office promotional items, sales meetings, new agent orientations, support office culture, and light social media marketing.
• Scan physical checks, as needed.

• Customer service experience required in a real estate related company;
  Prior Real Estate office experience preferred.
• Experience with marketing support, including marketing tools and social media preferred.
• Strong written and verbal communication skills.
• Technologically proficient in all areas including, but not limited to, familiarity with various operating systems on PCs and Macs and ability to navigate computer software.
• Proficiency with Microsoft Office including Excel, Teams, and PowerPoint.
• Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams.
• Customer focused, delivery oriented, ability to multi-task.
• Willingness to be "nimble" and adjust priorities, as needed.
• Ability to travel to additional offices in the region on an as needed basis.

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D