Student Support Guide

Responsibilities

Assist with student support services for prospective, applied, and current students, recruitment and admission efforts which include applications, campus tours, new student orientation, placement testing, student service labs, Macomb One Card, registration.

• Welcome and triage students upon office entry. May be assigned to work in Admissions & Outreach, Student Services Labs or Placement Testing on any given day.
• Answer calls on the ACD line, make outbound calls and respond to emails from various departmental mailboxes.
• Assist and support students, staff and faculty in the various student service processes that could include:

• Admission Account/Application
• Registration – credit and workforce/continuing education
• New Student Orientation
• Macomb One Card
• Placement Test
• Financial Aid
• Forms/My Macomb

• Direct students to appropriate offices as needed for assistance
• Placement Test administration

• Proctor test by following appropriate testing procedures
• Process test scores on Colleague
• Provide copies of scores as needed to student
• Maintain accurate test records

• Monitoring and assisting students within the various office locations
• Provide support as needed for campus tours
• Assist with student data entry in both Recruit and Colleague
• Verify student data and take student photos for the Macomb One Card
• Handle special projects as assigned
• Participate in departmental trainings as appropriate
• Perform other duties as assigned

High school diploma; some college coursework helpful. Three years customer service experience required. Higher education setting preferred.