Citizens Banker

Job Title

Relationship Banker Business Specialist – Sterling Heights, MI

Acquires and expands share of wallet for Consumer and Business Banking opportunities under $2MM in sales revenue. Achieves business results through leadership of and productive collaboration with a wide range of ecosystem partners. Responsible for proactive lead generation and appointments conducted inside and outside of branch. Delivers a differentiated client experience from acquisition through onboarding and servicing.

Proactive lead management and referral generation—leverages experience and acquired knowledge of bank products and services and positions appropriately to grow share of wallet and attract new consumer and business households. Responsible for managing and growing Business Banking relationships under $2MM in sales revenue. Takes action, using client information from various sources and translates to actionable sales strategy and tactics. Generates quality referrals to ecosystem partners.

Leverages tools and protocols to maximize business results.

Develop ecosystem leadership inside and outside of the branch as a COI. Works across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage. Identifies the resource or team of resources best equipped to meet client needs and introduces the client accordingly. Holds partners accountable for routine updates and referral follow up.

Client experience and hospitality management—differentiates the client experience through advanced conversation skills. Delivers client well‑being through tailored solutions aligned with clients' holistic needs, including deposits, lending, cash management, payments, and investing. Solves clients' problems courteously and with urgency, escalating where necessary. Acts as an advocate for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique needs of the client.

Works with branch team to help them identify consumer and business banking opportunities to create referrals. Works closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients.

Creates client loyalty and grows client share of wallet through a differentiated client experience. Performs lobby engagement activities to connect with clients and position PNC products to meet their needs. Educates clients on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.

Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role, including experience in retail banking, sales, client relationship management, and a commitment to PNC’s inclusive culture.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Banking Products
• Business Acumen
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Prospecting
• Selling
• Understanding Customer Needs

Roles at this level typically require a university or college degree with less than one year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

None specified. A university or college degree is preferred.

No required certification(s).

Candidates will undergo additional background checks as required by…