Resident Director

Job Purpose

The Resident Experience Director is responsible for developing and delivering daily diversified programs of individual and group activities that will enable each resident to engage in programs focused on 6 dimensions of wellness: spiritual/emotional, physical, intellectual, social connections, creative, and purposeful service activities within the community, in order to sustain and promote each resident's potential, happiness and sense of usefulness to self and others.

This position is responsible for providing daily programs that residents consider fun and engaging, creating a fun and lively environment within the community. This position is also responsible for the resident, family, and friend referral program and collaborating with the sales team to promote an active resident lifestyle.

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments of the business. At TCC, every day is an opportunity at our Senior Living Community for all our team members to make lasting connections with each other, residents, and resident's families in a profound and personal way. Team members serve as a bridge between the residents, families, and the company allowing us to provide the absolute best experience for all.

At True Connection Communities, you'll find opportunities to impact lives whether you have direct contact with residents, or support or lead someone who does. For more information on True Connection Communities visit

• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave, Short-term & Long-term Disability
• Industry-leading PTO
• Paid Holidays
• 401k program;
  Including match
• Tuition reimbursement
• Staff development courses & free online training courses
• Paid training
• Bonus programs
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses

• Provides outstanding services to all residents, family members, responsible persons, and visitors.
• Follows company policies, signature program guidelines, including TCC wide themed programming, and expectations when leading activities.
• Develops and delivers full activity programs seven days a week including a minimum of 5 programs daily on the life enrichment calendar.
• Utilizes calendar creation technology and encourages residents to access and interact with the digital calendar. Provides related support to residents as needed to ensure effective utilization of the digital calendar.
• Directs scheduling and coordination with third party vendors to ensure all third party led programs are executed as scheduled.
• Conducts/leads majority of programs in Independent Living.
• Trains, supports, and instructs team members and volunteers to assist with activities as needed.
• Plans, coordinates, and helps implement decorations for special events, seasons, and holidays, ensuring decorations meet company standards.
• Coordinates family functions and events, including quarterly family, friend, and resident referral events.
• Plans and attends weekly excursions.
• Manages needed supplies for planned activities.
• Assists with transportation for activity outings and regularly scheduled group trips.
• Drives the company vehicle for resident activities and appointments when needed, if certified and approved to do so.
• Works collaboratively with the Sales Team to plan, lead, and participate in quarterly large prospect events and monthly elevated prospect events
• Engages residents in planning and running resident led programming based on resident need and interest
• Is responsible for the resident, family, and friend referral program including meeting community specific lead generation and move in goals for the referral program.
• Partners with residents and the local community to provide community in-reach through clubs, organizations, and activities based on resident interest and involvement.
• Utilizes available technology to promote community programming, capture authentic experiences, and connect with residents, families, and prospects.
• Consistently captures photos of residents, programming events, and community life and submits them to the social media marketing team.
• Assists in obtaining resident and family testimonials and assists residents in completing necessary surveys
• Carries out other duties as assigned by the Executive Director to ensure smooth operation of programs and to meet resident needs.
• Works collaboratively with Executive Director to create a positive, hospitality-oriented atmosphere for all associates and residents.
• Gives exceptional customer service to residents and visitors, from providing a pleasant greeting to maintaining professionalism and composure in more challenging situations.
• Recognizes and fosters a sales-oriented culture by participating in and contributing toward the sales and marketing efforts of the community, including but not limited to participating in weekly power…