Host, Hospitality ​/ Hotel ​/ Catering, Server​/Wait Staff

At Cooper’s Hawk, our Hosts set the tone for the entire guest experience. From the first greeting to the final farewell, you will bring Uncompromising Hospitality to life. Through warm welcomes, smooth table flow, and helpful conversations, you will ensure every guest feels personally taken care of from the moment they walk through the door.

• Incredible Discounts:
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Spending Accounts
  - Health and Dependent Care
• Health Savings Account
• Basic Life and AD&D Insurance
• Voluntary Short-Term Disability
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling.
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career Growth Flight Plan
• Team Member Rewards, Tenure Recognition and Referral Bonuses

Show Up Ready:
Come Prepared, stay sharp, and start strong.

• Greet guests with energy and enthusiasm from the very first interaction
• Answer guest phone calls with professionalism and hospitality
• Follow checklists to set up the host area for a smooth shift
• Maintain a professional image at all times by adhering to all appearance and behavior guidelines

Own What You See:
Take Responsibility, jump in, and do what needs to be done.

• Keep track of table flow and dining room pacing to deliver an excellent guest experience
• Adjust seating plans as needed to avoid bottlenecks and wait time surprises
• Manage special seating requests of guests consistent with table availability

Stay in Sync:
Communicate often, move with your team, and keep service flowing.

• Communicate constantly with Managers and Team Members to keep service moving seamlessly
• Support servers and service assistants when needed to help the team shine

Make It Personal:
Be genuine, listen well, and tailor each experience.

• Answer questions about food, wine, and experiences with warmth and knowledge
• Share insights about our Barrel Reserve wine during each escort to the table

Add a Touch:
Go beyond the expected to create memorable moments.

• Help with light side work and maintain the entry area so every guest’s first impression is a great one
• Keep phone etiquette polished and professional when answering calls and handling reservations

• At least 18 years of age
• A genuine love for hospitality and a desire to create unforgettable experiences
• Comfort in a fast-paced environment with strong multitasking skills
• Ability to lift up to 40 pounds and stand for extended periods
• Willingness to work weekends and holidays
• Team spirit and clear communication
• Ability to read, write, and understand English

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above…