Regional Property Manager

Regional Property Manager

Reports To: Vice President of Property Operations
FLSA Status: Exempt

Summary

The Regional Property Manager (RPM) serves as a strategic leader responsible for the performance, operations, and development of a designated portfolio of properties and their teams. This role ensures both resident satisfaction and asset value optimization by driving financial performance, operational excellence, and leadership alignment across multiple communities.

The Regional Property Manager oversees a team of Area Property Managers, Multi-Site Managers, and Assistant Managers within assigned Pods. They are accountable for NOI performance, operational discipline, and team leadership while fostering a culture of accountability, innovation, and continuous improvement. Through clear KPIs, cross-functional collaboration, and strong communication, the RPM aligns day-to-day operations with Art Haus’ portfolio-wide strategy and ownership goals.

Essential Duties and Responsibilities

Team Leadership & Development

• Lead, mentor, and develop Area and Multi-Site Managers within assigned Pods.
• Conduct regular performance evaluations and create individual development plans.
• Oversee recruiting, onboarding, and training for site-level teams.
• Manage team engagement, retention, and succession planning.
• Promote a performance-driven culture centered on accountability and measurable outcomes.

Portfolio & Business Management

• Develop and execute business plans for each property, aligning financial, operational, and leasing goals with ownership strategy.
• Conduct routine site inspections and ensure adherence to Art Haus brand standards and presentation.
• Approve purchasing and capital expenditures within budgetary limits.
• Implement operational playbooks, systems, and SLAs across all properties.
• Partner with the Director of Facilities and Director of Leasing to synchronize maintenance, turns, and leasing priorities.

Financial Oversight

• Prepare, review, and submit annual budgets in partnership with the Accounting and Asset Management teams.
• Analyze monthly financial statements and variance reports; ensure timely corrective actions.
• Control expenses and maximize income across all properties to achieve NOI goals.
• Review and adjust rents and leasing strategies based on market and portfolio performance.
• Maintain consistent reporting discipline using Yardi dashboards and EliseAI performance tools.

Planning, Reporting & Communication

• Own the monthly operating calendar : performance reviews, planning sessions, and KPI tracking.
• Lead quarterly business reviews (QBRs) and performance planning meetings for assigned Pods.
• Serve as the primary liaison between site teams, corporate leadership, and ownership.
• Submit all required reports (variance, financial, operational) in a timely and accurate manner.
• Maintain consistent communication across Leasing, Facilities, and Accounting teams to ensure transparency and alignment.

Property Operations & Risk Management

• Ensure timely unit turns and readiness to meet leasing demand.
• Oversee adherence to safety standards and compliance with all local, state, and federal regulations.
• Support proactive risk management through preventive maintenance and standardized operational protocols.
• Implement and monitor corrective action plans for underperforming assets.

Secondary Responsibilities

Leasing & Marketing Oversight

• Partner with the Director of Leasing to adjust rental rates and approve marketing strategies.
• Review quarterly market surveys and shopper reports to ensure competitiveness.
• Ensure leasing goals are achieved through proactive collaboration and system-based tracking.

Customer Experience & Escalation

• Act as the final escalation point for unresolved resident concerns.
• Champion consistency in service delivery and…