Mitigation Operations Manager

Full Time Brownstown

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off

The Mitigation Operations Manager is responsible for the overall success of the mitigation department and the operational success of every mitigation project from the initial field response through a successful handoff to Reconstruction.

While mitigation is at the heart of this role, success is measured by much more than drying structures. This position is responsible for building and leading a mitigation operation that customers trust, technicians are proud to be part of, and referral partners confidently recommend.

This role leads the mitigation department by overseeing field operations, technicians, customer communication, documentation, estimating, insurance coordination, contents coordination, and overall project execution. The Mitigation Operations Manager ensures every project is completed safely, efficiently, profitably, and with an exceptional customer experience.

This is a hands‑on leadership role. While you are not expected to perform the majority of the physical labor, you are expected to spend significant time in the field leading projects, coaching technicians, meeting with customers, solving problems, and ensuring every mitigation job meets Paul Davis standards.

You won’t be expected to carry air movers every day, but you will be expected to know what’s happening on every mitigation project every day and step into the field whenever leadership is needed.

• Own the overall success, performance, and continuous improvement of the mitigation department.
• Build a culture of accountability, professionalism, teamwork, and operational excellence.
• Ensure the department consistently delivers exceptional customer service, technical quality, profitability, and operational efficiency.
• Develop systems, processes, and team members that support sustainable long‑term growth.

• Own every mitigation project from completion of intake through a successful handoff to Reconstruction.
• Coordinate and oversee contents cleaning, inventory, pack‑outs, storage, and disposal as needed.
• Lead the daily operations of the mitigation department.
• Ensure projects stay on schedule, on budget, and move efficiently.
• Remove obstacles before they become problems.
• Maintain complete awareness of every active mitigation project, including production status, customer concerns, documentation, estimate status, drying progress, scheduling, and next steps.
• Balance emergency response with ongoing production priorities.
• Monitor job profitability, labor efficiency, and project performance throughout the mitigation process.
• Identify opportunities to improve gross margin while maintaining exceptional customer service.
• Minimize waste, unnecessary costs, production delays, and operational inefficiencies.
• Serve as the primary operational contact for customers throughout the mitigation process.
• Build trust through clear, professional communication.
• Set realistic expectations regarding timelines, process, and next steps.
• Address customer concerns promptly and professionally.
• Ensure every customer receives an exceptional experience from first field contact through reconstruction handoff.

• Lead technicians through coaching, accountability, and support.
• Visit active job sites regularly to monitor production, quality, and customer satisfaction.
• Ensure all work meets company standards and industry best practices.
• Step into field operations when necessary to stabilize projects, train technicians, solve complex problems, or support the team during high‑volume periods.
• Maintain strong visibility in the field rather than managing exclusively from the office.