Cider Mill Manager

Description

The Cider Mill Manager is responsible for overseeing all aspects of successfully running the retail Cider Mill operation. You’ll be involved in supervising day-to-day store activities, ensuring overall store performance, identifying staffing needs, managing schedules, creating, and implementing standard operating procedures, customer sales & service, staff management, financial control and developing operational action plans while mentoring and developing the team. In this position it is critical to manage through action by working alongside employees in any and all tasks

The Manager is vital to the success of the company and must ensure that the owners’ strategies and goals are met, and that the overall customer satisfaction provided by the company is conducive to building sales and maintaining profitability.

The Cider Mill Manager will contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth. You and your team are responsible for supporting the company vision and mission. Because you will be in contact with current and prospective customers, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism.

• Supervise the day-to-day operations and performance of the team to provide the highest level of customer service for the customer
• Oversees product merchandising and maintains proper stock levels through appropriate product ordering
• Ability to make decisions regarding the sales floor, sales promotions, merchandising displays, pricing, and store advertising
• Maintain awareness of all available promotions and assist customer with all inquiries and assisting in locating products within the store.
• Ensures proper store signage is always maintained, as well as the quality and freshness of all non-perishable and perishable products
• Monitors the competitive environment within the community and makes recommendations regarding adjustments necessary to maintain a competitive position
• Ability to research and recommend new products to carry and/or those that should be discontinued based on data and trends in the industry.
• Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees
• Handles customer concerns and ensures an appropriate resolution
• Assists in the hiring of store personnel by reviewing resumes and employment applications, as well as interviewing candidates
• Prepares, manages, and revises weekly schedules to ensure appropriate store staffing levels
• Coordinates with other intercompany departments including shipping/receiving, supply chain, bakery, sweet cider, marketing, finance/accounting to ensure smooth operations.
• Other duties as assigned

• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Conducts store inventory counts and reconciliations according to company guidelines
• Ability to understand and calculate cost of goods & sales volume to ensure proper margins and department financials are met
• Manages store payroll, labor, and overtime budgets in accordance with the annual budget
• Manages cash control and cash procedures to minimize loss

• Conduct store/department meetings
• Identifies training and development opportunities that will assist direct reports in achieving enhanced performance
• Conducts annual performance evaluations, recommending store personnel for advancement and termination as appropriate
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
• Establishes and communicates job responsibilities and performance expectations to direct reports to ensure mutual understanding and desired results
• Ability to manage 2-8 revenue centers (café, snack shack, Apple Barn, donut express) depending on the season.
• Management of as few as 25 employees, up to as many as 250+ employees.
• Provides a safe environment for…