Inside Sales Representative - Valve Automation

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combining Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries, and is 100% employee‑owned. The company offers a rewarding career where associates can grow and own part of the future.

The Inside Sales Representative reports to the Location Manager and is a key member of the Forberg Smith sales team. This person maintains positive relationships with customers by providing excellent service, accurately quoting and processing orders, managing delivery and freight expectations, and resolving disputes.

• Process telephone orders and quotes, respond to incoming calls and e‑mail messages promptly.
• Maintain and grow customer sales and gross profits to meet company growth objectives.
• Enter orders into Eclipse and Salesforce and document all transactions in accordance with quality systems.
• Use company and vendor resources to deliver excellent customer service.
• Initiate workable solutions for customer issues and ensure long‑term resolution.
• Procure non‑stock products following established policies and procedures.
• Stay current on new and evolving product offerings and apply this knowledge in selling activities.
• Inform outside sales and management of relevant open quotes and customer issues.
• Accurately quote all pricing requests in a timely manner.
• Expedite orders when necessary.
• Advise management of competitive products and prices.
• Maintain quality service by adhering to Kendall Group policies, procedures, and standards.

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Priority Setting
• Planning and Organizing
• Negotiating
• Time Management

• Work Experience: 2years of customer service experience.
• Education: Associate’s degree, technical degree, bachelor’s degree, or equivalent skills and experience.
• Analytics/Computer
  
  Skills:
  
  Experience with MS Office; ability to select products and reach customers effectively.
• Organization
  
  Skills:
  
  Highly organized, detail‑oriented, able to multi‑task and shift priorities in a fast‑paced environment.
• Cross‑functional
  
  Skills:
  
  Ability to work well across functions and provide excellent internal and external service.
• Communication
  
  Skills:
  
  Strong interpersonal, problem‑solving, organizational, and written/verbal communication skills.
• Physical, Mental and Visual
  
  Skills:
  
  Ability to sit, talk, and hear; reasonable accommodations may be made for disabilities.
• Physical Environment: Normal office environment.

Previous inside sales experience, preferably with industrial or technical products, and experience supporting a direct sales force.

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable law.