Director, HR Transformation & Employee Exp

We have an opening in our Human Resources department for a Director, HR Transformation & Employee Experience
. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In addition, we provide a competitive benefits package and 401(K).

This is a hybrid work opportunity, meaning that employees are eligible to work remotely for part of the work week, dependent on job function and business needs.

Director leads enterprise HR transformation initiatives that modernize how HR supports the business. This role integrates employee experience design, HR process optimization, HR Technology enablement (including HRIS/HCM platforms) and AI‑enabled solutions to drive consistency, scalability, and capacity across HR.

• Directly addresses gaps in employee experience, talent processes, HR system usability and manager enablement.
• Drives enterprise consistency and scalability across HR processes, platforms and experiences.
• Enables increased capacity and efficiency without proportional headcount growth.
• Positions HR to leverage AI and automation responsibly and effectively.
• Improves return on investment from HR technology by ensuring systems are adopted, optimized, and continuously improved.

• Lead enterprise HR transformation initiatives that redesign how employees and managers experience HR across the full employee lifecycle (Hire to Retire).
• Apply employee‑centered design principles to HR programs, workflows, and services to improve usability, clarity and adoption.
• Identify friction points across HR touchpoints, including HRIS self‑service, and translate insights into scalable design solutions.

• Design and implement a cohesive, enterprise onboarding experience that spans pre‑hire through early tenure, leveraging HRIS, onboarding platforms and automated workflows.
• Partner with HR Operations, Talent and business leaders to ensure onboarding is consistent, role‑appropriate and scalable.
• Establish success measures such as early engagement, system adoption and time‑to‑productivity.

• Own the enterprise employee engagement strategy, including ESAT and pulse surveys.
• Design listening cadences, analysis frameworks and insight translation to drive action at enterprise and local levels.
• Partner with HR and business leaders to ensure engagement insights lead to targeted, measurable action plans and improvements.

• Lead redesign of HR processes and workflows across functions to improve efficiency, clarity and scalability.
• Partner with HR Operations and COEs to standardize processes while preserving flexibility where business needs differ.
• Focus on experience and design, not transactional execution—ensuring optimized processes are ready for operationalization.

• Develop tools, resources and experiences that improve the manager and hiring experience such as guides, workflows and decision support.
• Reduce manager friction by simplifying HR processes and clarifying expectations and ownership.
• Ensure manager enablement solutions align with HR policies, ER frameworks and service delivery models.

• Build and lead integration of AI‑enabled solutions such as Copilot agents into HR workflows to improve efficiency, consistency and decision support.
• Identify opportunities where AI can enhance—not replace—judgment, experience and compliance.
• Partner with HR Operations, IT and Legal to ensure responsible adoption, governance and change management.

• Partner on HR technology adoption by focusing on utilization, experience and enablement.
• Drive change management, training strategies and adoption metrics to ensure HR tools deliver intended value.
• Serve as the bridge between process design,…