Sales Support Associate III

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible. As a member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Sales Support Associate

The Sales Support Associate role is an integral part of the store's overall success and efficiency, emphasizing our brand commitment when servicing customers. This role leaves a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work supporting the flow of product from receipt through the point of sale is essential to this role.

• CASH WRAP – Greet customers with a smile and eye contact, offering your name; interact genuinely; read cues to determine customers  needs; conduct email/name capture where permitted by law; maintain accuracy at the POS; keep cash wrap organized and clean; suggest add-ons and gift cards; maintain cash and POS media in compliance with policy; create a lasting impression and provide a reason to return;
  
  represent the Coach brand appropriately.
• STOCKROOM / WAREHOUSE – Receive shipments and transfers; notify Store Management on new product arrivals; scan cartons/transfers and verify store information; communicate discrepancies; process shipments/transfers per Coach standards and time frames; organize and clean stock room daily (including offsite/remote warehouse as applicable); shift/organize product in stockroom; react to sell-through and make room for new product; manage stock levels; prepare and conduct regular cycle counts;
  
  participate in store physical inventory counts; maintain loss prevention standards.
• SALES FLOOR – Regularly analyze sales floor to assess replenishment needs; replenish floor/assigned zone; respond to sell-through and execute visual merchandising; support sales floor activities as directed; communicate price points, features/benefits, color and stock availability to customers; respond to customer requests confidently and partner with sales team or Store Management when needed; maintain housekeeping standards.

• Drive For Results
  :
  Consistently exceeds goals; top performer; focused on bottom line; motivates self and others for results.
• Customer Focus
  :
  
  Dedicated to meeting customer expectations; builds trust and relationships with customers.
• Creativity
  :
  Generates new ideas and connections; valued in brainstorming.
• Interpersonal Savvy
  :
  Relates well to diverse people; builds rapport; uses diplomacy and tact.
• Learning on The Fly
  :
  Learns quickly; open to change; analyzes successes and failures to improve.
• Perseverance
  :
  Energetic, driven, and persistent.
• Dealing with Ambiguity
  :
  Handles change and ambiguity; acts without full information when needed.

• Experience
  : 1–3 years of retail experience (cashier/stock/sales), preferably in luxury retail. Knowledge of fashion trends and marketplace competition.
• Education
  :
  High school diploma or equivalent; college degree preferred.
• Technical
  :
  Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet); walkie talkie use; ability to read price and product release sheets.
• Physical
  :
  Fast-paced work ability; effective communication with customers and team; ability to maneuver on the sales floor and in stock rooms; ability to climb, bend, kneel; frequently lift up to 25 lbs and up to 50 lbs for shipments/transfers.
• Schedule
  :
  Flexible availability including nights, weekends, holidays and high retail traffic days.

Note:

This document is a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not…