Sales Lead - PT - Soma

Overview

The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

• Promotes customer service by ensuring associates greet and assist customers; respond to inquiries and complaints professionally and timely.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and opening and closing duties; reviews time sheets and payroll documentation for accuracy and submits as appropriate.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve goals.
• Maintains awareness of customers to increase service levels and reduce security risks; stays current on operational policies regarding payment and exchanges and security practices.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in serving customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Models sales techniques and product knowledge; recommends merchandise selections or helps locate merchandise based on customer needs.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Maintains standards in merchandise handling, presentation, loss prevention, and other duties as directed by Management.
• Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
• Assists in the development of store associates; interprets KPI reports and delivers coaching; provides feedback to Store Manager for performance appraisals and evaluations.
• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

• Culture
• Living the Chico’s FAS values and guiding principles by demonstrating Customer Focus, Trust, Engagement, and Delivering Results with High Performance.
• Manages Complexity
• Plans and Aligns
• Organizational Savvy
• Courage

• High School diploma or equivalent
• Must be 18 years old or older
• Minimum 2 years prior retail or sales management experience preferred
• Excellent communication, verbal, and written skills
• Able to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations
• Ability to communicate with customers, stand and maneuver on sales floor and stockroom, operate register, lift and carry up to 50 pounds, hand/fold merchandise, climb, reach, push/pull
• Regular attendance is essential to this position to ensure adequate coverage
• Flexible schedule, including nights, weekends, and holidays

The wage range for this position is $17.94 - $22.45. Successful candidates’ wage rates will be determined based on their qualifications for the position.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.