Medical Support Assistant

Overview

The position involves receipt, intake and indexing of health and administrative information. MSA personnel interface with personal computer applications as well as Vista applications. The Medical Support Assistant (MSA) is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

• Receive, intake and index health and administrative information.
• Interface with computer applications and Vista applications.
• Schedule appointments and interpret and verify provider orders according to VHA scheduling guidelines.
• Provide advisory and technical assistance to Veterans and beneficiaries seeking medical care, experiencing problems or requesting information.
• Coordinate all administrative activity in the immediate area and support professional staff.

IMPORTANT NOTICE:
This is an open continuous announcement until September 30, 2026. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice.

Additional information:
The incumbent will be responsible for providing advisory and technical assistance, and for coordinating administrative activities in the medical center related to patient care and information requests.

• Responsibilities include duties related to the receipt, intake and indexing of health and administrative information.
• Requires interfacing with multiple computer and Vista applications.
• Includes scheduling and verification of provider orders per scheduling guidelines.