Front Desk Receptionist

Job Description

Our Front Desk Receptionist is the first point of contact for visitors, clients, and customers, providing both administrative and customer service support in various internal departments.

• Greeting and Welcoming Guests:
  Greet visitors, clients, and customers promptly and professionally, creating a positive first impression
• Directing Visitors:
  Guide guests to the correct department, employee, or office location
• Phone Handling:
  Answer, screen, and forward incoming calls; provide basic information or elevate issues to the appropriate person
• Administrative Support:
  Maintain office tidiness, restock supplies, update calendars, schedule meetings, and manage appointment systems
• Customer Service:
  Provide accurate information, assist with inquiries, and resolve minor issues; elevate complex matters when needed
• Security and Access Control:
  Enforce safety procedures and monitor logbooks
• Clerical Tasks:
  Perform filing, photocopying, faxing, scanning, and other office support duties
• Special Requests:
  Accommodate guest or customer requests within policy and resource limits

• Education:
  
  High School Diploma or GED; some employers prefer an associate’s degree in business, administration, or related fields
• Skills:
  
  Strong communication, active listening, interpersonal skills, computer proficiency (Microsoft Office, phone systems, scanners/copiers), and ability to work under pressure
• Experience:
  
  Entry Level (0-2 years); prior customer service or administrative experience is preferred

• Medical
• Dental
• Vision
• Life Insurance

Clinton, IA