Representative , Patient Access-Days--Clinton

Description:

At Mercy One, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. Mercy One Clinton Medical Center is a Catholic, not-for-profit, full-service community health system serving counties in eastern Iowa and western Illinois.

With approximately 50,000 patient admissions every year, Mercy One Clinton operates 249 licensed beds. In addition to a wide range of traditional hospital services, Mercy One Clinton provides a continuum of care with specialized services in wound care, radiation oncology, dialysis, imaging, sleep disorders, therapy services, and skilled care. Mercy One Clinton has a staff of more than 800 employees, making it one of the community’s largest employers.

Join the Mercy One Family! We are looking to hire a Representative I. At Mercy One, you will Researche, collect & analyze information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.

Schedule:

12 HOUR SHIFT 3 DAYS PER WEEK WORKS EVERY 3RD WEEKEND WILL ROTATE BETWEEN SWITCHBOARD, ADMITTING, AND EMERGENCY DEPARTMENT

• Process Focus:
  Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

• Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Colleagues of Mercy One Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Want to learn more about Mercy One Clinton? Find a Location Clinton, Iowa (IA), Mercy One Clinton Clinton Clinton offers affordable living and a strong sense of community. Clinton provides education options such as the Clinton Community School District, private schools and higher education like Clinton Community College.

The city boasts riverfront parks, museums and annual festivals, making it a great spot for outdoor and cultural activities. Mercy One Clinton Medical Center is a 249-bed facility serving counties in eastern Iowa and western Illinois. The facility offers radiation and oncology care, two cardiac catheterization labs, renal dialysis, a Level IV Trauma Center and more. With over 800 employees and 60 plus providers, it holds full-service accreditation and strong patient experience ratings.

Rooted in our Mission and Core Values,…