Customer Service Job Clinton area,Iowa USA,Retail

Job Title:

Customer Service

Department:

Grocery

FLSA:

Non-Exempt

General Function:

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry‑cleaning orders for customers, and maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies:

Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism

Reporting Relations:

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home. Positions that Report to you:
None.

Primary Duties And Responsibilities:

Provides prompt, efficient, friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: (examples include)
- escort them to the products they’re looking for
- secure products that are out of reach
- load or unload heavy items
- make note of and pass along customer suggestions or requests
- perform other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.
Processes Western Union orders.
Sells money orders, cashes payroll, personal, ADC, and social security checks.
Sells hunting and fishing licenses.
Breaks down and puts money in utility drawers.
Signs on, breaks down, and turns off the postal register.
Processes paid‑outs.
Sends faxes for customers.
Counts the day’s coupons.
Processes refunds for customers and department‑approved refunds.
Utilizes the intercom system for paging and other appropriate procedures.
Removes trash in a timely manner.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.

Secondary

Duties And Responsibilities:

Signs on and off lottery machines.
Assists customers with dry‑cleaning where applicable.
Assists customers at the registers where necessary.
Sells and redeems lottery tickets.
Processes bottle refunds.
Assists in other areas of the store as needed.
Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics:

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education And Experience:

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements:

Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.
Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.
The following physical activities are necessary to perform this job: stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions:

This position is continuously exposed to dirt and noise; it is a fast‑paced work environment with significant pressure.

Equipment Used to Perform Job:

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, cash register, and intercom.

Contacts:

Daily contact with customers; weekly contact with suppliers/vendors; monthly contact with federal/state governmental or regulatory agencies.

Employment is contingent upon the successful completion of a pre‑employment drug screen.

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