Dairy Clerk

Additional Considerations

Night & Weekend Shifts Required

Hy‑Vee values a helpful smile in every aisle and requires a workforce that is fully engaged and committed to supporting customers and team members.

Job Title: Dairy Clerk

Department: Dairy

FLSA: Non‑Exempt

General Function: Responsible for rotating and replenishing merchandise and ensuring highest quality standards are met. Additionally, maintain a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, Health Wellness Home;
Dairy Department Manager

Positions that Report to you: None

• Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • Escorting them to the products they’re looking for
  • Securing products that are out of reach
  • Loading or unloading heavy items
  • Making note of and passing along customer suggestions or requests
  • Performing other tasks in every way possible to enhance the shopping experience
• Answer the telephone promptly and provide friendly, helpful service to customers who call.
• Rotate and replenish merchandise and ensure highest quality standards are met.
• Unload trucks and place product in appropriate storage area.
• Face merchandise.
• Ensure cleanliness in the department, clean off the cases, sweep the floor, etc.
• Build end caps display and fill through the week as necessary.
• Order product and supplies requested by department manager.
• Ensure storage area is organized, the floor is not slippery, and the temperature is constant and correct.
• Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
• Adhere to company policies and individual store guidelines.
• Report to work when scheduled and on time.

• Participate in the physical inventories (monthly and quarterly).
• Check invoices against delivered product when asked.
• Assist in other areas of the store as needed.
• Perform other job related duties and special projects as required.

• Ability to solve practical problems with limited standardization and interpret instructions.
• Ability to do simple addition and subtraction; copy figures, count and record.
• Understanding and ability to follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Less than high school or equivalent experience and six months or less of similar or related experience.

• Must be physically able to perform medium work exerting up to 50 pounds of force frequently and up to 10 pounds of force constantly to move objects.
• Visual requirements include clarity of vision at a distance of less than 20 inches to less than 20 feet, with or without correction, and depth perception.
• Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

This position is exposed to noise and temperature extremes continuously, dirt and dampness frequently, and occasionally exposed to equipment movement hazards. This is a fast‑paced work environment.

Box cutter, two‑wheeler, ice cream carts, milk dollies, cash register, intercom, calculator, pallet jack, RPM.

Has daily contact with suppliers/vendors and customers.

None

Employment is contingent upon the successful completion of a pre‑employment drug screen.