Rehabilitation Assistant - Clinton

Job Description
Iowa Vocational Rehabilitation Services (IVRS) is seeking a Rehabilitation Assistant to join our team at the Iowa WORKS office in Clinton, Iowa
. This role partners with individuals with disabilities to build meaningful, sustainable employment and greater independence.

• Location:
  
  240 N Bluff Blvd Ste 102, Clinton, IA
• Schedule:
  
  Full‑time, Monday – Friday, 8:00 AM – 4:30 PM
• Hybrid telework and alternate work schedule opportunities after 6‑months of employment and training have been completed

New State of Iowa employees will be expected to start at a base salary of $18.32 per hour ($1,465.60 bi‑weekly, $38,105.60 annually).

Empower individuals to achieve meaningful employment and greater independence through personalized vocational rehabilitation services. Guide job candidates from initial referral through placement and retention, supporting skill development, confidence building, and strong employer partnerships.

• Welcome and guide new job seekers with program information
• Support applicants step‑by‑step with referrals and applications – no prior experience needed
• Schedule and coordinate intake appointments to ensure smooth onboarding
• Lead friendly, easy‑to‑follow orientations for new participants
• Facilitate Job Seeking Skills Training (JSST) to build confidence
• Run interactive Job Club sessions that make learning practical
• Conduct mock interviews to prepare candidates for real‑world opportunities
• Provide one‑on‑one and small group support and encouragement

• Conduct intake interviews and complete required documentation
• Explain program services, rights, responsibilities, and expectations
• Build supportive relationships and coach workplace behaviors
• Provide individualized guidance, reinforce appropriate behaviors, and redirect disruptions
• Maintain ongoing contact to monitor progress and support employment goals

• Deliver job search training and assist with securing employment
• Communicate with employers about hiring needs, concerns, and workplace issues
• Accompany candidates to interviews and provide limited on‑the‑job coaching
• Observe performance, identify skill gaps, and support job retention
• Collaborate with counseling staff and employers on progress reviews and job maintenance

• Maintain accurate case records (open, transfer, close files)
• Process documentation (releases, verifications, correspondence, case notes)
• Track services using case management systems
• Ensure accuracy, professionalism, and adherence to regulatory deadlines

• Serve as first point of contact: greet visitors, answer calls, and direct inquiries
• Manage scheduling, cancellations, and updates to records
• Communicate changes and respond to inquiries promptly
• Participate in team meetings and provide backup support for office operations

• Communicate with clients to gather information, manage cases, and build rapport
• Explain services, program guidelines, and next steps clearly
• Review information for accuracy, determine eligibility, and request additional documentation as needed
• Prepare and maintain case records, reports, and correspondence using computer systems
• Enter, track, and manage data using Microsoft Office and internal databases
• Provide clerical and case management support to staff
• Organize and maintain digital files and tracking systems
• Support daily office operations through email, documents, spreadsheets, and databases

The successful candidate must be able to pass a criminal background check conducted by the Iowa Department of Public Safety.

• Strong interpersonal and communication skills
• Passion for helping others succeed
• Organizational and time‑management skills
• Problem‑solving and conflict‑resolution skills
• Attention to detail and accuracy
• Customer service mindset
• Adaptability and initiative

Through direct support, training, and coordination, the Rehabilitation Assistant helps individuals overcome barriers and succeed in the workforce, advancing IVRS’s mission to create…