Operations Learning & Development Partner - MGM National Harbor

Operations Learning & Development Partner - MGM National Harbor page is loaded## Operations Learning & Development Partner - MGM National Harborlocations:
Property - MGM National Harbor time type:
Full time posted on:
Posted Todayjob requisition :
271776

National Harbor, Maryland The SHOW comes alive at MGM Resorts International
** THE JOB:
** As an Operations Learning & Development Partner at MGM National Harbor, you’ll play a key role in developing leaders and shaping the employee experience across the property. You’ll partner closely with HR, Guest Experience, and Operations teams to deliver impactful learning programs, elevate department capabilities, and strengthen our culture. From analyzing employee feedback trends to collaborating with department leaders to turn insights into action, you will ensure teams are prepared to welcome and train new hires, support enterprise learning initiatives, and help drive operational excellence through data‑informed development strategies.

** THE DAY-TO-DAY:**
* ** Lead New Hire Orientation & Learning Programs** - Support onboarding and deliver enterprise-wide learning initiatives that build strong first‑day experiences.
* ** Consult with HR & Operations Leaders** - Identify development needs using insights from guest feedback, operational data, and employee surveys.
* ** Leverage Learning Technology** - Use LMS and digital tools to deliver training, track progress, and provide leaders with capability and compliance dashboards.
* ** Analyze Learning Data** - Review participation, satisfaction, and performance metrics to generate meaningful recommendations and business-impact insights.
* ** Recommend Training Enhancements** - Identify and propose alternative learning methods to improve effectiveness and engagement.
* ** Conduct Needs & Gap Analyses** - Partner with operational experts to diagnose challenges and design targeted, custom learning solutions.
* ** Oversee LMS Reporting & Documentation** - Maintain accurate reporting, data integrity, and learning records within the LMS.
* ** Manage Training Center Operations*
* -Coordinate room setup, materials, schedules, inventory, and resources to ensure smooth program delivery.
* ** Support Career Development** - Guide team members toward internal learning opportunities and advancement pathways.
* ** Deliver Exceptional Internal Guest Service** - Resolve concerns within scope and escalate issues when necessary to protect the team and environment.
** THE IDEAL CANDIDATE:
*** Must be at least 21 years of age.
* Bachelor's Degree.
* At least one (1) year of adult learning/training/facilitation experience.
* Prior experience using survey tools and platforms such as Workday or other LMS preferred.
** THE PERKS & BENEFITS:
*** Wellness incentive programs to help you stay healthy physically and mentally.
* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
* Healthcare, financial, and time off benefits (for eligible employees).
* Free meals in our employee dining room.
* Free parking on and off shift.
* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
** VIEW

JOB DESCRIPTION:

**** Pay Range:
** The pay range for this role is:$61,300.00 - $81,800.00

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

This position is eligible to participate in the Company’s incentive plan.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to
** JOIN THE SHOW
** At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of…