Director Medical Information - Global Medical Affairs

Job Details:
Director Medical Information - Global Medical Affairs

Vacancy Name:
Director Medical Information - Global Medical Affairs

Vacancy No: VN661

Employment Type:

Full Time

Location:

Gaithersburg, MD, Conshohocken, PA, or Remote

Department:
Medical Affairs - Global

The Director of Medical Information will be responsible for maintaining and optimizing the global operations of the Medical Information team and contact centers including strategy, processes, and content support library as well as developing and supporting the answering of queries for Immunocore, supporting current products and pipeline. The Director of Medical Information will lead and be accountable for timely updates and balanced clinical data dissemination in standard response documents, verbal responses, and FAQ development in conjunction with the Publication, Capabilities, and Clinical teams as needed.

Other key duties include overseeing outsourced services, ensuring alignment with publications, congress planning, medical science liaisons, HCP engagement, and supporting the Commercial organization.

Additionally, the Director will continuously improve global Medical Information program and processes, create and update medical library and tools, manage Veeva platform items, and gather and share insights among teams.

The Director will also play a key role in developing internal cross‑functional relationships with healthcare stakeholders, ensuring compliance, supporting intellectual property and legal activities, and providing support to medical affairs strategy at conferences.

• Medical and Personal Leadership:
  • Lead the oversight of the MI call center(s) covering necessary geographies, aligning with and integrating standards, processes, and technology with overall strategic program planning.
  • Maintain and cultivate implementation of Medical Information processes related to scientific exchange, medical information/call center operations, insight gathering and processing.
  • Suggest or identify changes and improvements to MI information process and templates to improve quality and efficiency.
  • Train contact center staff and conduct quality review sessions to ensure high‑level performance.
  • Plan and staff MI booth at targeted medical congresses and provide medical support with activities including booth staffing and material review.
  • Develop and maintain Medical Information materials, including standardized response letters and FAQs.
  • Serve as medical reviewer and provide accurate medical and scientific input to promotional and medical review committees.
  • Collaborate with Safety and QA on timely processing of post‑marketing adverse events and product quality complaints.
  • Develop and refine insight tools to communicate insights to leadership and business partners.
  • Diligently manage MI contact center budget and assist in global strategic operational Medical Information planning and budget oversight.
  • Liaise with global partner organizations to support local/regional medical information activity and serve as key intermediary for resources and excellence.
  • Provide support to medical information‑related activities and maintain knowledge of FDA, EU, and ICH guidelines.
  • Develop an overarching strategy for Medical Information focused on MI launch preparation and execution, third‑party MI management, and alignment within broader Medical Affairs and corporate strategy.
  • Develop, manage, and update relevant Medical Information SOP(s).
  • Maintain outstanding knowledge of immuno‑oncology and relevant disease areas in a self‑driven manner.
• Education and Communication:
  • Develop and execute the global Medical Information pre‑launch and commercialization plan in various countries and coordinate with third‑party providers.
  • Ensure all interactions and activities adhere to corporate and healthcare compliance guidance, including scientific interactions and responses to unsolicited medical/scientific information requests.
  • Act as an initial point of escalation for call center enquiries following triage.
  • Maintain regular and continual training in management, product identification, and supply chain integrity.
  • Align medical information assets with other medical affairs…