IT Specialist Mid - Pax River

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Job Description # IT Specialist Mid - Pax River
** Position**: IT Specialist, MID (Helpdesk/Desktop)
** Location**:
Pax River, MD (100% ONSITE)
* 2-3 Years of IT experience
- Ability to Obtain and Maintain a Secret Clearance (Can hold TS) | Security+ CE (
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** Daily Responsibilities:
*** Check email, view open tickets in HP service manager, or customer contacts help desk, tech will then to location where customer is (travel would be within the base) to resolve issue, close out the ticket, or escalate if need be. In service manager throughout the day.
* Competent to work on complex technical IT assignments
* Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments
* Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures
* Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software
* Analyze and assess customer service requests and provide prompt technical solutions
* Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products
* Prepare progress/status reports and submit to team leads as required
* Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner
* Identify and document areas for process improvements
* Contact and effectively communicate with users by telephone, electronic communications, or in person
* Prepare equipment for reuse or surplus of property actions
* Provide technical support for customers assigned to remote locations as required
* Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals
* Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations
* Performs IT support duties and related problem solving using desktop IT skills, demonstrating IT desktop experience, good judgement, and initiative
* Contributes to and leads others with complex problem solving
* Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems
* Works with government personnel and others, leads other contractors to complete IT tasks and projects as necessary
* Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click
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