IT Service Delivery Consultant Senior; MOC Technician

Position: IT Service Delivery Consultant Senior (MOC Technician)
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Job Description # IT Service Delivery Consultant Senior (MOC Technician)
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* Job Title:

** IT Service Delivery **
- ** MOC Technician
- Ability to obtain and maintain a TS/SCI CI Poly | 5+ years of experience | Security+ CE (
** please send copy**)- Preferably experience within a Maritime Operations Center (MOC) or similar
** Day-to-day Responsibilities:
*** Reimage, ticketing system, troubleshoot, and general IT support within the Maritime Operations Center.
* Assist the field services technicians on-site.
* Responsible for ensuring the internal processes related to Information Technology Service Management (ITSM) and delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability.
* This role will leverage processes, utilizing Information Technology Infrastructure Library (ITIL) best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives.
* Primary areas of responsibility will be within the areas of incident, problem, change, and availability management.
* This role will also ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization.
* Experience with Project Management (PM) and customer service skills, along with a general understanding of related technologies.
* Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click
* * for more details.
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