Ticket Coordinator
Listed on 2026-02-12
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
One of Inc 5000's fastest-growing companies, come join us! Our work environment is limitless, you matter to us, your great work will be recognized, and there are many opportunities for advancement. Davis Unlimited Information Technologies, Inc (DUIT) is seeking qualified candidates for the position of queue coordinator(s). We are looking for experienced queue coordinators with 5 or more years of relevant experience to join our certified, award-winning, and innovative information technology team.
Positions are available in various locations across Maryland, including Columbia.
Responsibilities:
Why work for us?
- No red tape
- Competitive salaries
- Comprehensive health, dental, and vision benefits
- Excellent 401K plans
- Limitless environment where you matter
- Recognition of outstanding work and employee incentives
- Opportunities for career advancement
About DUIT:
Founded in 2010, Davis Unlimited Information Technologies, Inc. (DUIT) is a woman-owned small business (WOSB), minority-owned small business specializing in information technology consulting. Headquartered in Baltimore, Maryland, we offer competitive salaries and benefits. We are an equal-opportunity employer. Learn more at our website and follow us on Linked In, Twitter, and Facebook. We do things differently—contact us to find out how...
Together, we can DUIT!
Candidate Requirements:
- Active high-level authorization to view nondisclosed information, requiring an investigative screening exam.
- Security background check required; previous background checks are a plus.
What You Will Do:
- Work with customer technology and support requirements.
- Manage and adhere to SLAs.
- Demonstrate strong time management and communication skills.
- Prioritize and adapt work independently in a dynamic environment.
- Exhibit strong interpersonal and presentation skills.
- Experience with desktop environments, LAN, telephony, voice, land mobile radio, and/or video is desirable.
- Experience with ITSM tools such as Remedy, Service Now, or similar is required.
- Customer service experience is preferred.
Desired
Skills:
- ITIL v3 Foundations certification.
Qualifications:
- Minimum of 5 years' experience in customer service, help desk, or NOC environments.
- At least 2 years supporting a large enterprise environment.
- At least 2 years managing a customer-facing support organization across multiple locations on a 24x7 basis.
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