Social Services Supervisor​/Expert

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position number:
county: van buren
posting end date: 02/05/2026
anticipated starting salary: $63,086.00
dcfs

special work conditions: the social services supervisor expert is expected to: be prepared to work non- standard work hours which often include evenings, weekends and holidays; be on a 24 hour on-call rotation for up to 7 days at a time; operate a motor vehicle safely according to applicable laws at any time of day or night; have reliable personal transportation;

extensive in-state travel ability; maintain a valid driver’s license and current auto insurance; ability to work with families who are experiencing poverty, addiction, and/or some type of neglectful or abusive situation; to lift weight (i.e., picking up children) up to 50 lbs.; ability to transport children and adults, ability to deal with complex situations and problem solve those situations, ability to deal with stressful situations.

preferred qualifications : applicants must possess a bachelor’s degree from an accredited institution, plus at least 3 years of experience in a case management of social services field. In lieu of a degree, relevant professional experience may be substituted.

the department of human services is a place for people passionate about serving others and changing lives for the better. We care for arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working s, working for the state has great perks, including a pension, maternity leave, paid state holidays, and much more.

At dhs, we take care of our employees so you can help care for others.

class code: ssp
17p

pay grade: sgs
08

salary range: $63,086 - $93,367

the social services supervisor/expert is responsible for overseeing social service programs, ensuring compliance with state and federal policies, and providing guidance to staff. This role involves strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The supervisor/expert serves as a subject-matter authority in social work practices, policy development, and stakeholder engagement.

the assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Supervise, mentor, and evaluate social services staff. Develop and implement policy and program initiatives to improve service delivery. Conduct program audits and quality assurance to ensure compliance. Provide expertise in crisis intervention, case management, and legal compliance. Coordinate with government agencies, community organizations, and advocacy groups.

Lead statewide social services initiatives and high-priority programs. Oversee compliance with federal, state, and agency regulations. Provide technical expertise in crisis management, program development, and inter-agency collaboration.

case management and service coordination knowledge of crisis intervention and de-escalation techniques knowledge of arkansas social service laws, policies, and regulations proficiency in data management, reporting, and documentation familiarity with trauma-informed care and cultural competency understanding of behavioral health and protective services leadership and mentorship skills for supervisory roles

minimum of four years of work experience in human services programs or public service work, including one year in a supervisory or leadership capacity.

required to have a background check and child/adult maltreatment registry check.

satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the office of personnel management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

n/aother job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

the state of arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.