Patient Observer, Emergency Department CL

Patient Safety Observer

Exemption Status:
Non-Exempt

Hiring Range: $15.00 - $21.16 (final offer may vary based on experience, skills, qualifications, and internal equity considerations)

Schedule Details:
Holidays – Every Other Holiday, Weekends – Every Other Weekend

Scheduled

Hours:

7:00 a.m. – 3:30 p.m.

Shift: 2 - Evening Shift, 8 Hours (United States of America)

Hours:

32 per week

Cost Center: 24070 – 2340 Emergency Room

Signing bonus may be available; a member of the Recruitment Team will confirm eligibility during the interview process.

• Develop and maintain good human relations skills; introduce self by name to the patient and engage in eye contact; consistently display a respectful, empathetic, and caring attitude toward patients and their family members.
• Consistently observe for suicidal and/or violent behavior; stay in close proximity to the patient and keep them in the visual field at all times; ensure patient safety at all times, including while in the bathroom and when transported to other departments.
• Monitor visitors to ensure no unsafe materials (weapons, illicit drugs, sharps) are shared with the patient.
• Maintain 15‑minute checks with documentation unless otherwise directed.
• Patient Safety Observers can monitor more than one patient if deemed appropriate by the licensed staff in charge.
• Follow the directions of the nurse in charge.
• May transport patients if directed by the licensed staff in charge.
• When not observing a patient, the observer can be used for other ancillary activities as directed by the nursing supervisor (e.g., making beds in the ED, stocking, assisting with transporting patients).
• Function in a float position and be assigned to areas with patient needs.
• Maintain patient dignity at all times and advocate for the patient.

• High School diploma or equivalent.
• CPR Certification within 6 months of hire.

• Previous position held in a healthcare setting preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

As an equal‑opportunity and affirmative action employer, UMass Memorial Health encourages applications from individuals with varied experiences, perspectives, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent acquisition. We will make every effort to respond to your request for disability assistance as soon as possible.