Ambulatory Services Representative

Exemption Status: Non-Exempt

Hiring Range: $16.54 - $29.76

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations
.

Schedule Details: Monday through Friday

Scheduled

Hours:

7:00–3:30; 7:30 a.m.–4 p.m.

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 24070 – 4116 Ambulatory Care Clinics

This position may have a signing bonus; a member of the Recruitment Team will confirm eligibility during the interview process.

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assesses patients' needs, including but not limited to financial counseling, interpreter services, social services, and refers to appropriate person or area. Alerts providers to emergent patient care needs.

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assesses patients' needs, including but not limited to financial counseling, interpreter services, social services and refers to appropriate person or area.
• Receives and directs phone calls.
• Connects the patient's call to the provider or responds to the patient and takes messages as directed.
• Schedules urgent care appointments as needed and directed by clinicians.
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria.
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources.

• Required:
  
  High School Diploma.
• Preferred:
  Associate's or Bachelor's degree.

• Required:
  
  3 years of related experience; this requirement is waived if candidate has Associate's or Bachelor's degree.
• Required:
  
  Ability to use specialized applications software and computer systems.
• Required:
  
  Ability to work under stressful situations; multifunctional.
• Required:
  
  Exhibits professional behavior and excellent communication and human relations skills.
• Preferred:
  Knowledge of business office procedures and medical terminology/procedures.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Work is considered sedentary. Position requires work indoors in a patient care environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent acquisition. We will make every effort to respond to your request for disability assistance as soon as possible.