Registration Representative ED Clinton - Evenings

Exemption Status: Non-Exempt

Hiring Range: $15.00 - $27.00

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details: Holidays
- Every Other Holiday, Sunday through Saturday, Weekends
- Every Other Weekend

Scheduled

Hours:

32 hrs 3:00pm-11:30pm

Shift: 2 - Evening Shift, 8 Hours (United States of America)

Hours: 32

Cost Center: 24070 - 5660 Admitting

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver—regardless of title. Exceptional patient care, academic excellence, and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts.

• Excellent customer service skills and knowledge, including service recovery.
• Accurately collect and enter all patient demographic and financial information for all registration types, including obtaining signatures, scanning documents (ROB’s, ’s, etc.), obtaining ABN’s/IMM’s when applicable and collecting patient financial responsibility.
• Use reference material as necessary to ensure proper action and seek guidance when appropriate.
• Follow downtime procedures as established and proactively work on downtime tasks such as DL’s, Insurance Management desktop, renaming faxed orders, cleanup of old/used orders, and ensuring work and patient waiting areas are neat and presentable.
• Understand the impact of role on Press Ganey/HCAHPS scores and focus on positively influencing patient experience and likelihood to recommend.
• Process pre‑registrations for all appointment types and locations, excluding ER.
• Answer phone calls and return voicemails in a timely manner.
• Seek guidance from the department manager when uncertain or when unusual situations occur; avoid impulsive or hasty decisions.
• Treat everyone as a customer and establish good relationships with patients, visitors, ancillary departments and physician office personnel.
• Use all eligibility resources to verify correct insurance in the account.
• Work well within the team environment and maintain open communication with co‑workers, including during meal breaks and shift changes.
• Accurately estimate patient financial liability and perform active collections, receipts, posting and reconciliation of cash.
• Consistently meet or exceed Quality Review scores of 80%, 9 out of 12 months of the year.

• Comply with established departmental policies, procedures, and objectives.
• Attend variety of meetings, conferences, seminars as required or directed.
• Demonstrate use of Quality Improvement in daily operations.
• Comply with all health and safety regulations and requirements.
• Respect diverse views and approaches, demonstrate Standards of Respect, and contribute to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintain regular, reliable, and predictable attendance.
• Perform other similar and related duties as required or directed.

• High school graduate or GED required.

• Customer service experience.
• Receive on‑the‑job training under close supervision.

• Previous clerical and Meditech experience (desirable but not required).
• Good understanding of medical terminology helpful.

On‑the‑job time is spent in the following physical activities:

• Stand – 1/3 to 2/3 of time
• Walk – 1/3 to 2/3
• Sit – 2/3
• Talk or hear – 2/3
• Uses hands to finger, handle or feel – 2/3
• Push/pull – 1/3
• Stoop, kneel, crouch or crawl – 1/3 to 2/3
• Reach with hands and arms – 1/3 to 2/3

This job requires that weight be lifted or force be exerted:

• Up to 10 pounds – 2/3 of time
• Up to 25 pounds – 2/3 of time

This job requires exposure to the following environmental conditions:

• Infectious Diseases – up to 1/3 of time
• Physical and/or verbal abusiveness – up to 1/3
• Rotating shifts – up to 1/3

Must work every other weekend and holidays. Also, must be available to train on first…