Tester and Quality Assurance Specialist

Job Summary

The Tester and Quality Assurance Specialist will be part of the Digital Operations team. This person will be responsible for conducting automated and manual tests for Entergy’s digital channels to ensure that the solutions created fit the intended purpose ahead of implementation.

Hybrid

Entergy Services, LLC

• Develop and document testing cases for the Digital Channels to meet the sprint and release timelines, leveraging Jira
• Ensure technical solutions meet requirements, quality standards, process, and system compliance
• Document test results, and review results with the Digital Team and IT. Ensure issues are properly resolved ahead of product releases by working cross-functionally with a sense of urgency as needed
• Challenge the status quo as needed to ensure the product team is designing new solutions in line with the vision and mission for each channel
• Assist the Digital Operations team as needed with contact center incidents and/or storm response

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Education:

Bachelor's Degree in Business, Engineering, or Computer Science or equivalent work experience.

Experience:

2-4 years of demonstrated track record of relevant technology delivery.

• Good Communicator
• Applied knowledge of the agile methodology for project delivery
• Ability to follow process flows
• Comfortable with escalating issues and delivering under pressure
• Strong attention to detail

Primary

Location:

Mississippi-Clinton Louisiana:
New Orleans | Arkansas:
Little Rock | Louisiana:
West Monroe | Mississippi:
Jackson | Texas:
The Woodlands

Professional | Professional | No Relocation Offered

NON BARGAINING UNIT

Up to 25%

The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.