SOCIAL Services Processing Assistant IV

Grade

61

$32,628.00 annually with benefits package

• Greet and direct clients accessing services through the Department of Social Services
• Screen inquiries
• Maintain paper and electronic case records
• Enter data into PATH NC and other automated systems
• Schedule appointments and meetings
• Process mail and other documents
• Coordinate client transportation
• Assist with special projects and community resource activities
• Serve as a backup receptionist and switchboard operator
• Perform other administrative duties to support efficient service delivery
• Interact frequently with clients, community partners, and agency staff while maintaining confidentiality and providing outstanding customer service

• Significant knowledge of office procedures, customer service principles, and correct use of grammar, vocabulary, spelling, and office terminology for preparing, proofreading, and maintaining correspondence, reports, records, and other materials
• Ability to learn and independently apply departmental policies, procedures, and program requirements
• Ability to review and process information accurately while maintaining confidentiality
• Proficiency in data entry and records management using automated systems
• Ability to organize and prioritize multiple assignments, coordinate workflow, and complete tasks accurately within established time frames, even amid frequent interruptions
• Effective communication with clients, coworkers, community partners, and the public, exercising sound judgment, courtesy, tact, and professionalism when interacting with individuals who may be experiencing difficult or sensitive situations
• Establish and maintain effective working relationships, adapt to changing priorities, and provide administrative support that contributes to efficient delivery of agency services
• Proficiency in the use of computers and standard office software; ability to operate general office equipment and county vehicles in accordance with agency policy is preferred

• High‑school graduation and at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience
• Valid NC Driver's license
• Meet qualifications outlined in Sampson County's Vehicle Fleet Policy

Preference may be given to those with bi‑lingual skills and/or DSS experience.

Apply via Sampson County Jobs portal. NC State Application form (PD‑107) and college transcripts are required.

Final date to receive applications:
Open until filled.

SAMPSON COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

In compliance with the Immigration Reform and Control Act of 1986, Sampson County will employ only those individuals who are US citizens, or legal aliens authorized to maintain employment in the United States.

All offers of employment are conditional pending candidate undergoing pre‑employment Alcohol & Drug testing and producing satisfactory test results.