Field Customer Service Rep

Location: Clinton (Escalator Plant), NC, United States
Job : 88620

We Elevate… Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all.

• Receive claims from CMT, generate and release SAP claim orders to operations, and follow up with production team to complete the orders efficiently.
• Work with QA and engineering team to define CMT claim causes.
• Generate CMT claim to sister plants for “POH” Escalators, moving walks and defective components, follow up on the CMT claims status and communicate it to internal and external customers in a timely manner.
• Collect and summarize claim information, provide it to QA and other functions to complete further analysis and track root cause of claims.
• Communicate quality issues / corrective actions to the field, monthly.
• Works cross‑functionally to assist in reduction of product and process cost through shared input from customer and field technicians.
• Ensures all necessary transactions are completed timely and accurately according to process.
• Constructively participates in team meetings.
• Attends and participates in all required safety and job‑specific training.
• Adheres to all safety rules, provides improvement suggestions, and reports or corrects safety issues immediately.

• A BA in engineering or related field highly preferred.
• 3+ years in a manufacturing setting or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to work with basic to advanced mathematical concepts.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Excellent MS Office Suite skill, specifically in Excel and Outlook.
• Lotus Notes.
• Highly proficient in SAP.

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans – Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 company observed holidays.
• Tuition Reimbursement – Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.