Part Time Office Clerk

Purpose

The purpose of this classification is to perform clerical work functions associated with registering/titling motor vehicles, boats, and trailers, collecting fees, and providing general support to the County Clerk's Office. Duties and responsibilities include performing customer service functions; processing documentation pertaining to motor vehicle title applications; issuing license plates and renewal decals; collecting taxes and fees; receiving and processing payments; preparing routine correspondence, and forms;

providing information and assistance; answering telephone and relaying messages; filing documents and maintaining records; and performing other duties as assigned.

• Performs customer service functions in person or via telephone; provides information and assistance to the general public, dealers, attorneys, law enforcement personnel, loan institutions, or other individuals; answers questions regarding motor vehicle/registration, lienholder information, license plates, tag renewals, emissions, and other issues.
• Reviews titles, bill of sales forms, rebuilder forms, and related documentation for completeness; issues license plates, renewal decals, and wheel tax stickers; issues boat registrations; processes title documents for forwarding to state as appropriate; collect fees.
• Calculate sales taxes, tag costs, or other fees.
• Operates a computer to review/modify database information; performs data entry functions by keying data into the computer system; uses knowledge of software programs to operate a computer effectively and efficiently.
• Receives money in payment of taxes, licenses, fees, etc.; records transactions; issues receipts; balances payments and receipts.
• Responsible for balancing drawer on a daily basis.
• Issues handicap placards and plates.
• Performs research functions as needed.
• Sorts/prepares paperwork to be transported to the State of Tennessee Dept. of Safety.
• Responsible for their own inventory assigned to his/her station. Must keep accurate account of inventory, including a daily log listing the beginning and ending of license plates, decals, wheel tax stickers, and any additional inventory they sold that day.
• Responsible for keeping a beginning daily balance for which they open their register. Also responsible for keeping and making correct changes.
• Receives various documentation; reviews, processes, responds, maintains, and/or takes other action as appropriate.
• Communicate with supervisors, officials, state agencies, or others as appropriate concerning problems, rejections, legal clarification, or other issues.
• Answers the telephone; provides information; takes and relays messages and/or directs calls to appropriate personnel; returns calls as necessary.
• Responds to routine requests for information from officials, employees, and members of staff, the public or other individuals.
• Provides assistance and/or backup coverage to other positions as needed.
• Maintains a comprehensive, current knowledge and awareness of applicable laws and regulations; reads professional literature.
• Maintains knowledge of information and documentation needed for issuance of over 160 different classes of license plates and maintains appropriate list for certain classification of license plates.
• Prepares and issues titles, inserts titles in envelopes, and runs them through the postage machine for mailing.
• Prepares license plates and renewal decal sets for issuance

High school diploma or GED. Must possess a good working knowledge of modern office procedures, departmental procedures, methods as required in the performance of duties, a good working knowledge of applicable laws, guidelines, principles, and procedures pertaining to motor vehicle titles and registrations. Must possess and maintain a valid Tennessee driver's license.

Data Utilization:
Requires the ability to calculate and/or tabulate data; includes performing subsequent actions in relation to these computational operations.

Human Interaction:
Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to…