Receptionist, Administrative​/Clerical

The Receptionist serves as the first point of contact for customers, visitors, and callers, creating a welcoming and professional experience while supporting daily office operations. This role is essential in keeping communication organized, the front office running smoothly, and leadership supported.

• Greet and welcome all visitors in a friendly, professional manner and direct them appropriately
• Notify team members promptly of visitor arrivals
• Answer all inbound phone calls, screen inquiries, and transfer calls to the appropriate team member
• Send follow‑up emails related to incoming calls and accurately document notes within the CRM system
• Process ACH payments for customers when needed and adding in customer payments into CRM system
• Collect, sort, and distribute incoming and outgoing mail
• Prepare and send mailers for sold projects
• Write and mail thank‑you cards to potential customers following their first appointment
• Print daily appointment schedule for showroom visits
• Maintain organization of the front office and showroom, including light cleaning, tidying, trash removal, and general upkeep
• Assist the owner with day‑to‑day administrative and office support tasks, including ordering weekly food items and helping prepare the office at the start of the day
• Manage and organize Brian’s email inbox based on urgency and required follow‑up
• Provide basic care for the office dog, Zeke, including ensuring access to water and taking him outside as needed

• Friendly, professional, and customer‑focused demeanor
• Strong communication and organizational skills
• Ability to multitask and prioritize in a fast‑paced office environment
• Comfortable using Outlook, CRM systems, and basic office technology
• Detail‑oriented with a proactive, helpful attitude