Automotive Service Manager

Automotive Service Manager

Stew Hansen Buick GMC, a prominent Des Moines area Ken Garff Automotive Group Dealership, is currently looking for a talented Automotive Service Manager that aligns with our core RIGHT values and acts with respect, integrity, growth, humility, and teamwork.

Here's why you'll want to work here:

• Great people with a great culture!
• Competitive compensation package
• Paid training and real career growth
• Wellness time off and 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service and More!

Here's what you'll be doing:

• Responsible for creating and maintaining a high level of customer satisfaction and coordinating resolution of customer conflicts; doing so in a manner that does not compromise the customer's interest, while maintaining appropriate attention to department profits
• Plans, organizes, leads and controls the flow of service work through the department
• Establishes processes and standards to ensure customer satisfaction and efficient and effective Service Department operation
• Assist the Service Advisors with information, forms, reports, and/or documentation related to customer relations
• Coordinates with the Parts Department, Sales Department, and others to ensure effectiveness and priorities of the service process
• Flags repair orders according to established procedures.
• Provides estimation of time for completion of each repair order
• Other duties as assigned

Here's what you'll need:

• Dealership Service Department experience required
• Service Department leadership experience highly desired
• Knowledge of automotive repair shop operations required
• Experience as a mainline Service Technician highly desired
• Experience with automotive dispatching highly desired
• High School diploma or equivalent required
• Must be proficient with the use of Microsoft Office products
• A valid in-state driver's license and a good driving record, per company standards

We are an Equal Opportunity Employer