Automotive Service Manager

Stew Hansen Buick GMC, a prominent Des Moines area Ken Garff Automotive Group Dealership, is currently looking for a talented, Automotive Service Manager that aligns with our core RIGHT values and acts with respect, integrity, growth, humility, and teamwork. Here’s why you’ll want to work here:
Great people with a great culture! Competitive compensation package Paid training and real career growth Wellness time off and 401k with Company match Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance Year-end bonus program for all employees (Garff Giveback) Employee discounts on Vehicle Purchase, Parts, Service and More!

• Responsible for creating and maintaining a high level of customer satisfaction and coordinating resolution of customer conflicts; doing so in a manner that does not compromise the customer’s interest, while maintaining appropriate attention to department profits
• Plans, organizes, leads and controls the flow of service work through the department
• Establishes processes and standards to ensure customer satisfaction and efficient and effective Service Department operation
• Assist the Service Advisors with information, forms, reports, and/or documentation related to customer relations
• Coordinates with the Parts Department, Sales Department, and others to ensure effectiveness and priorities of the service process
• Flags repair orders according to established procedures.
• Provides estimation of time for completion of each repair order
• Other duties as assigned

• Dealership Service Department experience required
• Service Department leadership experience highly desired
• Knowledge of automotive repair shop operations required
• Experience as a mainline Service Technician highly desired
• Experience with automotive dispatching highly desired
• High School diploma or equivalent required
• Must be proficient with the use of Microsoft Office products
• A valid in-state driver's license and a good driving record, per company standards

We are an Equal Opportunity Employer (( We Hear You ))

You re in for a great ride (excuse the car metaphor)

We re not your standard dealership or group of dealerships and we re pretty darn proud of that. We re out to do things differently. We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself.

It continued through all of those who followed Ken and is alive and thriving today.