Cashier​/Customer Service Assisstant

At Nebraska Furniture Mart (NFM), we've been hiring friends since 1937—people who share our passion for helping customers feel right  you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today's Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history.

A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.

Pay Range: $15.30 - 16.99 hourly

Your Piece of the Puzzle. Do you like helping others? NFM is looking for a Cashier/Customer Service Assistant to create a world class experience for our customers. In this position, you will engage with customers as you process their orders, resolve concerns or direct phone calls. If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you!

• Connect:
  Provide a friendly, welcoming face while relating with our customers through conversation
• Assist:
  Resolve various situations over the phone or in-person for internal/external customers
• Evaluate:
  Determine what service is necessary and negotiate settlements
• Process:
  Prepare appropriate paperwork, issue refunds, exchanges, cancellations and service claims while following processes to ensure error‑free customer orders
• Be Memorable:
  Establish a lasting, positive impression that creates customers for life

• High School Diploma or GED preferred
• 6 months of customer service experience preferred
• 6 months of cash handling experience preferred. If candidate does not meet preferred requirement a proofreading test should be administered
• Knowledge of general credit information preferred
• Working knowledge of computers required
• English/Spanish bilingual speakers preferred
• Ability to work night, weekend and/or early morning hours based on business needs
• Pre‑employment screening includes, but isn’t limited to criminal background check

• Same day pay – access to your earned pay on‑demand, when you need it the most
• Competitive pay – generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in‑person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition reimbursement
• You’ll start saving for your retirement immediately in NFM's 401(k) and you’re eligible for a company match after one year. NFM's 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer