Consumer Services Rep - Clive

We are looking for a Part‑Time Casual teller to provide superior and quality customer service, efficient and accurate transaction processing, and identify promotional opportunities for bank products.

• Ordering, receiving, verifying, and distributing cash
• Balancing the cash drawer daily, and batching cashed checks as needed
• Scanning and processing daily transactions (Branch capture)
• Co‑ordinating workflow and allocating tasks as a team member
• Opening and closing the bank, and managing the vault, following proper procedures
• Assisting customers with safe deposit boxes (most locations)
• Identifying referral opportunities and cross‑selling bank products at each interaction
• Training new employees and answering co‑worker questions
• Resolving customer problems and referring unresolved issues to a relationship banker or manager
• Following teller over/short policy
• Accepting retail and commercial deposits, and loans payments; verifying cash and endorsements, and giving receipts
• Identifying customers and cashing checks or referring for authorization when necessary
• Buying and selling currency from the vault as needed, ensuring teller drawer limits are not exceeded
• Providing customer services such as cashier’s checks, savings bonds, stop payments, and certificates of deposit
• Maintaining positive relations with all contacts, customers, and potential customers
• Answering basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure, regulatory, and privacy requirements
• Complying with all department, company, and regulatory policies and procedures
• Contributing to the fulfillment of department and company objectives and goals

• High school diploma or equivalent

• Strong communication skills
• Strong customer relationship skills
• Problem‑solving ability
• Organizational skills
• Relevant computer skills
• Ability to prioritize and make on‑the‑spot decisions regarding customer transactions, balancing customer satisfaction with risk management
• Team‑work ability
• Honesty and integrity
• Work ability in a fast‑paced environment
• Work under pressure
• High accuracy
• Some clerical, administrative, cash handling, sales or customer service experience (preferred)
• 10‑key proficiency (preferred)
• Knowledge of federal regulations such as Bank Secrecy Act, Community Reinvestment Act, ADA, Right to Financial Privacy Act, GLBA, Regulation E and teller roles (preferred)
• In‑depth knowledge of all bank deposit products and policies (preferred)
• Basic knowledge of bank loan, trust, and investment center products (preferred)

Work Schedule — Part‑time casual, averaging 20 hours per week. Hours range from 7:30 a.m. to 5:45 p.m. Monday–Friday and every other Saturday, 8:30 a.m. to 12:30 p.m.

Hiring Salary Range — $17.75 – $20.50 per hour. Compensation will be determined based on experience and may include an annual bonus program and, for select positions, incentive or commission opportunities.

Hybrid Eligibility — Position will be onsite.

Equal Opportunity Employer

Protected Veterans and Individuals with Disabilities