Customer Service Representative

The Nicodemus Agency, proudly representing Farmers Insurance, is seeking a dependable and client-focused Customer Service Representative (CSR) to support our growing book of business.

This role is ideal for someone who enjoys helping people, staying organized, and building long-term client relationships. You will assist clients with policy changes, billing questions, coverage updates, and renewal support while identifying opportunities to strengthen client protection through additional coverage conversations.

If you thrive in a fast-paced office environment and take pride in delivering excellent service, wed love to connect

• Annual Base Salary + Commission + Bonus Opportunities
• Hands on Training
• Flexible Schedule
• Mon-Fri Schedule
• Career Growth Opportunities
• Paid Time Off (PTO)

• Assist clients with policy changes, billing questions, and service requests
• Process endorsements, renewals, and documentation accurately
• Respond to inbound calls, emails, and walk-in inquiries
• Maintain detailed and accurate client records in agency systems
• Support retention efforts and proactive renewal outreach
• Identify potential cross-sell opportunities and refer to licensed agents
• Follow up on pending service items to ensure completion
• Support overall agency operations and client communication

• Strong communication and problem-solving skills
• Detail-oriented and organized
• Comfortable handling multiple client interactions daily
• Professional phone presence
• Prior customer service experience preferred
• Insurance experience preferred but not required
• Property & Casualty license preferred (or willingness to obtain)