Telephone operator

Job Title

Patient Services Representative (Telephone Operator)

Main Clinic

1

We are seeking two dependable, patient-focused Patient Services Representatives to support our telephone operations. This role is ideal for someone who communicates clearly, stays organized in a high-volume environment, and understands that excellent customer service begins with the first phone call.

• Answer a high volume of incoming calls in a professional and friendly manner
• Schedule patient appointments accurately based on provider and visit type guidelines
• Gather and document necessary information, including insurance and patient history when appropriate
• Create and complete phone notes to ensure clear communication within the care team
• Route calls and messages appropriately to clinical staff and departments
• Assist patients with questions related to scheduling, referrals, and office processes
• Provide a calm, helpful experience for patients calling the clinic
• Collaborate closely with front office, clinical staff, and referral coordinators to ensure patients are scheduled appropriately

• Healthcare experience strongly preferred
• Excellent phone presence and customer service skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Comfortable working with electronic medical records and scheduling systems
• Ability to remain professional and composed while managing multiple calls and requests

Note:

This description reflects the primary functions of the role but is not exhaustive. Additional responsibilities may be assigned as needed.