Receptionist - ENT - Part Time

Overview

Employment Type:

Full time

Shift: Day Shift

Hours:

Part Time, 20 hours/week

Clinic Receptionist

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They manage front desk responsibilities including maintaining patient flow, scheduling appointments, handling phone calls, validating insurance eligibility, entering demographics and insurance information in the Electronic Health Record, and determining and collecting service payments and past‑due balances at the time of appointment.

• Incorporate Trinity Health Mission, Vision, and Values into behaviors, practices, and decisions.
• Perform patient check‑in at the time of visit and complete all steps necessary for an efficient admitting process in compliance with clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays and deductible amounts.
• Copy/scan patient access related hardcopy materials (, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

• High school diploma or equivalent.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
• Maintain a high degree of confidentiality with patient information.
• Possess a personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others.

Competitive compensation with a full benefits package and opportunities for growth within the Mercy One Health System.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.