Surgery Scheduler - West Lake Surgery Center

Purpose
The Surgery Scheduler is responsible for scheduling all surgical procedures & identifying resource (e.g., equipment, people, services) needs to support the daily operations for the Ambulatory Surgical Center (ASC) “Center.”

Employment Type
Full time

Shift
Day Shift

Description
Purpose
The Surgery Scheduler is responsible for scheduling all surgical procedures & identifying resource (e.g., equipment, people, services) needs to support the daily operations for the Ambulatory Surgical Center (ASC) “Center.”



Note:

“patients” refers to patients, clients, residents, participants, customers, members

Essential Functions
Our Trinity Health Culture:
Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus:Performs clinical care activities (indirectly) for patients within the “scope of practice” laws & training received;
Cares for patients safely by assisting in clinical care services or engaging in administrative activities (e.g., maintaining records or supplies) that enhance or improve coordination, preparation & flow of the care experience.

Process Focus: Knows, understands & incorporates basic or essential area of practice (document, coordinate, communicate) & training standards.

Communication: Uses clear, effective, respectful language & communication methods / means.

Environment: Performs work in a safe, engaging, collaborative & supportive manner;
Influences the responsible use of resources;
Accountable for continuous self-development & supporting the growth of others.

Maintains a working knowledge of applicable federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)Responsible for an administrative role to coordinate & facilitate patient care;
Schedule outpatient surgeries & procedures;
Obtain, add, or update scheduled patient clinical, demographic & financial / insurance information into Center systems;
Coordinate / communicate with leadership resource (e.g., equipment, people, services) needs & distribute daily surgical schedule;
Participate in quality / operations improvement processes;
Track cancellations;
Monitor / maintain / release block time;
May provide coverage / backup to Center’s business office functions / roles (e.g., Receptionist / Admitting Clerk);
Support medical record maintenance / updates & other clerical functions;
Provide customer service to patients, families & members of the healthcare team.

Minimum Qualifications
High School diploma or GED. Two (2) years surgery scheduling experience.

Additional Qualifications (nice To Have)Associate degree in business.

Physical & Mental Requirements & Working Conditions (General Summary)
Direct Healthcare Services / Indirect Healthcare / Support Services:

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional
• Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional
• Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional
• Exposure to interruptions, shifting priorities & stressful situations. Frequent
• Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Frequent
• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Frequent
• Perform manual dexterity activities & / or grasping / handling. Continuous
• Ability to climb, kneel, crouch & / or operate foot controls. Occasional
• Use a computer / other technology. Frequent
• Sit with the ability to vary / adjust physical position or activity.…