Merchant Deployment Representative

Job Purpose:
Responsible for the technical configuration, testing, and deployment of payment processing equipment and software, ensuring seamless implementation for merchant clients. The role typically involves a blend of technical support, quality assurance, inventory management, and client interaction.

Essential Functions:

• Establishes file builds, gateways, and front ends to support all terminal, POS, and internet solutions. 35%
• Downloads, sets up, and tests equipment before shipping to ensure that all equipment is functioning properly. 30%
• Assist in support of equipment operating requirements for Sales and Customer Service by assisting merchant representatives with difficult questions and special projects. 10%
• Maintains accurate records of equipment shipped and received on Salesforce and Pulse. Assists in performing physical inventory of equipment. 10%
• Send equipment in for repair and ensure all equipment is shipped back to us from the repair facility. 5%
• Physical installations of merchant solutions at the merchant location when sales rep is out or needs assistance. 5%
• Disposes of terminals that are out of date or beyond repair in a secure manner, including deleting file from terminal in special electronic recycling bin. 5%
• Other duties include coordinating with other internal teams for additional services, such as merchant office supply needs and Clover resets. 5%

Requirements:

Education:
High School diploma required. College degree preferred.

Experience:
Industry experience preferred.

Skills/Mental Demands:
Effectively communicate and present information to managers, team members, and, occasionally, merchants. Ability to learn various computer systems. Strong analytical and problem-solving skills. Strong organizational skills are required. Must be able to interpret data, solve problems, and complete work with little supervision. Must be flexible and can work with a variety of tasks and employees.

Physical Demands:
Sitting and standing for long periods of time, walking, bending, and reaching. Frequent use of fingers and hands to manipulate computer, telephone, office equipment and terminals. Some heavy lifting - up to 80 lbs., with or without accommodations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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