More jobs:
Software Support-sales
Job in
Clive, Polk County, Iowa, 50325, USA
Listed on 2026-06-10
Listing for:
THE WITTERN GROUP, Inc.
Full Time
position Listed on 2026-06-10
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
Overview:
In this position you will work in a team and communicate to customers directly to assist in the setting up, training, and ongoing support of company proprietary software in order to ensure that our platform and product provide a seamless user experience. The ideal candidate is someone who takes initiative in solving problems and has prior experience in customer training and automation.
Duties and Responsibilities:
• Ability to work with multiple groups within sales, service, and engineering.
• Train customers on new software, and provide ongoing support
• Setup customer accounts through data provided by the customer
• Check customer provided cards and match them with readers
• Troubleshoot through testing software/hardware functionality, compatibility and system integration per configuration and software test plan
• Document issues and suggest improvements on features and processes
• Collaborate with the engineering and product management teams to help reproduce and resolve issues
Knowledge and Skills:
• Ability to work in a fast paced call center environment
• Strong computer skills including office products such as Excel and Word
• Exceptional verbal and written communication skills
• Excellent troubleshooting skills
• Good work ethic
• Team player
• Passion for product quality and a positive user experience
• Ability to learn quickly and manage priorities in a fast-paced development environment
Requirements
Knowledge and Skills:
• Ability to work in a fast paced call center environment
• Strong computer skills including office products such as Excel and Word
• Exceptional verbal and written communication skills
• Excellent troubleshooting skills
• Good work ethic
• Team player
• Passion for product quality and a positive user experience
• Ability to learn quickly and manage priorities in a fast-paced development environment
Physical Requirements:
• Ability to sit for an extended period.
• Lift up to 25 pounds infrequently.
Education and Work Experience:
• High school degree or GED
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