Field Service Engineer

Field Service Technician

Join a team recognized for leadership, innovation and diversity

Honeywell's Field Service Technicians are responsible for effectively providing services to support the on-site installation, upgrades, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.

Your Focus:

Be an Agile Leader – a servant leader or coach at the same time exponentially grow your knowledge and expertise. Support a team to prioritize work, aiming at greater business value with short delivery cycles. Collaborate with constant and honest feedback, contributing to a culture of continuous improvement. This culture/mindset creates a sense of empowerment among self-motivated teams and, as a consequence, stimulate the collective intelligence.

You will focus on providing customers with maintenance and modernization services on Honeywell's QCS (90% of the time) and EPKS/DCS (10% of the time) Platforms. The role requires you to be self-supporting and includes a site specific on-call coverage, on-site maintenance, performing system diagnostics & analysis, troubleshooting problems, installing new systems & replacing parts.

18-month Honeywell Training & Certification Program:

• Commitment of 18 months to obtain and maintain L3 CEAT (QCS L3) certification while performing normal job duties.
• Up to 10% travel depending on local customer site activities.

Key Responsibilities:

• Retain and develop high quality talent by humbly mentoring peers.
• Support machine outages for Honeywell QCS customer sites.
• Provide ongoing support for Honeywell control systems installed at the customer sites throughout the mid-west.
• Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.
• Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors and other Honeywell personnel in support of service operations
• Collaborate with Honeywell's Global Technical Assistance Center to implement solutions for the installed base where applicable.
• Perform scheduled maintenance and ad-hoc work on Honeywell hardware and software following procedures and schedules.
• Troubleshoot and analyze issues under both normal and abnormal conditions.
• When required, play an active role in various projects such as upgrades, new installations or new functionality for customers.
• Work with contractors to review and ensure the unit/package is installed to specifications.
• Coordinate work with other groups to ensure meeting commitments
• Ensure regular updates of antivirus software across all Honeywell EPKS customer sites.
• Ensure regular Windows OS updates across all Honeywell EPKS customer sites.
• Perform standby duties (on-call) and respond to callouts as required by procedure.
• Create and maintain backups for servers and workstations.
• Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines.
• Support plant outages for Honeywell EPKS customer sites.
• Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Honeywell products, and ensure equipment is operational and free of defects.
• Accurately document the work that is performed at a customer facility and/or project staging area. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
• Complete monthly preventative system maintenance checklists on time.
• Prepare monthly reports using Excel, Word, and PowerPoint.
• Review product prints and specifications.
• Perform the Honeywell behaviors driving growth though Honeywell's evolution.

YOU MUST HAVE:

• Continuously pass customer's background checks and random drug testing.
• High School Diploma
• 2 years of professional experience in an engineering or technical field/and or Military experience in electronics programs may be considered equivalent to this typical qualification.
• Valid driver's license
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.
• 2 years of experience using Basic Windows OS and Microsoft Office applications
• Knowledge of system installation, configuration, and maintenance.
• Understanding of electrical and mechanical systems where Honeywell technology is installed will be an added advantage.
• Proficiency in using diagnostic tools and software.
  * Engineering or technical fields may include field service, technical operations, industrial maintenance, process automation, heavy manufacturing, prior military experience, development and/or reliability engineering, etc.

WE VALUE:

• Veterans
• Bachelor's Degree in Engineering, Computer Science, Information Technology, Science,…