Level 1 Technology Support Specialist

Technology Support Specialist

Welcome to Cloquet Public Schools! We are a dynamic community serving over 2,500 students in northern Minnesota. Our vision, "Growing forward for our community, our schools, and our future" guides us as we work to provide a robust educational opportunity for each student we serve. We offer a small-town feel combined with the amenities of larger districts, and we are recognized for our commitment to cultural inclusivity, high-quality education and a strong sense of community.

Here you will find a welcoming, forward-thinking environment where you are empowered to make a meaningful impact in the lives of students and families. If you are passionate about education and community, we invite you to join our team!

Position Overview:

The successful candidate will be an individual who firmly believes:
All students can and will learn, and that their learning can be directly influenced by focusing on factors over which we have control;
In the need to work interdependently with teachers, school, and district leaders throughout the system, aligning the work of adults around improving student learning by meeting the needs, interests, and aspirations of students;
In the need to work in partnership with staff to continuously improve practices to enhance student and family engagement, creating the conditions for equity, excellence and student success; and In meeting students' academic, social, and emotional needs and aspirations so that each student feels valued and has a sense of belonging, leading to academic success.

Position

Purpose:

Under the general supervision of the building principal and level 2 technology staff, to maintain the school district's computer and network equipment in operating condition, meeting the technology needs of the district; troubleshooting and repairing computer hardware and software, and resolving immediate computer operational problems. This position is considered non-exempt under the Fair Labor Standards Act (FLSA).

Primary Responsibilities:

Duties of this job include, but are not limited to:
Install and maintain computer operating systems, application software, and related computer equipment. Perform computer and network hardware and software repair (computers, servers, switches, printers, scanners, and programs). Create and maintain E-Mail and Internet accounts on computers; configure E-Mail and security on computers. Inspect computer and network equipment requiring specialized computer repair and troubleshooting for the purpose of identifying and verifying repair needs.

Assess malfunctions of hardware for the purpose of determining appropriate actions to maintain computer and network operations. Provide technical support to users of hardware and software. Maintain the school based computer labs in good working order. Train selected individuals for the purpose of ensuring their ability to use computer systems and new or existing software. Coordinate computer and network-related repair requests.

Assist in record-keeping regarding the functioning and inventory of the school district's computers and related equipment, repairs, etc. Assist in making recommendations regarding the purchase of new computers, software, and related equipment. Perform other related tasks as assigned.

Preferences:
We strongly prefer candidates who have exhibited excellence in collaboration with colleagues and an enthusiasm for working with students. Preferred candidates will have demonstrated the following knowledge, skills, and abilities:
Knowledge of:
Computer hardware and software installation procedures. All school district personal computer and software applications. Current operating platforms, computer hardware and associated peripherals, and software applications. E-Mail, Internet, WAN, LAN, and other computer network programs and operations. Ability to:
Inspect, assess, troubleshoot and repair computer network system, hardware and software. Work independently. Communicate effectively with all levels of end-users. Follow oral and/or written instructions. Report work orally and/or in writing to supervisor. Establish and, maintain cooperative working relationship with,…