Service Advisor Automotive

Benefits

• 401(k)
• Company parties
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Vision insurance

Job Title:

Service Advisor – Automotive

Location:

Cloverdale, CA

Employment Type:

Full-Time

Reports To:

Owner/General Manager

We are seeking an Automotive Service Advisor to join our service team. The Service Advisor serves as the primary liaison between customers and technicians, ensuring a smooth, transparent, and positive service experience. This role involves interpreting customer concerns, preparing repair estimates, coordinating repairs, and explaining services and costs in a clear and professional manner.

• Welcome customers upon arrival and discuss vehicle concerns and service needs
• Answer customer inquiries in person and over the phone
• Interpret customer concerns and communicate vehicle issues to technicians
• Estimate the cost and time required for a wide range of automotive repairs
• Develop detailed repair estimates considering labor, materials, and supplies
• Prepare and manage repair orders by accurately documenting vehicle problems and symptoms
• Advise customers on proper vehicle maintenance and care
• Recommend services or merchandise when appropriate

• Service Advisor or similar position in the automotive industry with basic automotive and tire knowledge
• Neat, professional appearance
• Possess a valid California driver’s license with a clean driving record
• Strong communication, listening, and interpersonal skills
• Ability to handle stress and maintain professionalism under pressure
• Dependable, enthusiastic, and customer-service oriented
• Physically able to lift up to 40 pounds, and capable of sitting, standing, bending, and walking throughout the workday